Sherrylee Bassett
Los Angeles,CA
Summary
Customer-focused professional with over five years of experience in customer support. Proven ability to resolve complex customer issues while managing expectations. Skilled in using customer support tools like Zendesk, Hubspot, and Slack. Strong communication skills with an empathetic and solution-focused approach. Adept at handling high-stress situations and responding positively to feedback.
Overview
10
10
years of professional experience
Work History
HR Administrator
Knighted Ventures LLC
Los Angeles, CA
01.2023 - Current
- Managed customer and employee inquiries, ensuring timely resolution of concerns
- Processed payroll and maintained HR documentation efficiently
- Conducted initial candidate assessments and onboarding activities
- Collaborated with team members in weekly discussions via Google Meet
Associate Team Leader
H&R Block
Los Angeles, CA
01.2020 - 04.2022
- Served as a key point of contact for escalated customer service issues
- Managed client interactions and scheduled appointments using digital tools
- Assisted in training associates to improve customer support efficiency
- Utilized Slack and internal systems to streamline customer communication
Senior Shift Lead/Supervisor
Matador Mercado
Northridge, CA
08.2015 - 03.2020
- Led a team in providing high-quality customer service and resolving client concerns
- Implemented inventory tracking systems for improved operational efficiency
- Trained employees to enhance problem-solving and customer support skills
Style Advisor
Macy's
Los Angeles, CA
09.2018 - 01.2020
- Assisted customers in product selection and provided personalized shopping experiences
- Maintained a personal client list and handled follow-up interactions
- Supported customers with inquiries and fitting room assistance
Administrative Assistant
Meridian Pointe Agency
Los Angeles, CA
07.2017 - 09.2018
- Managed customer inquiries via phone and email, ensuring prompt responses
- Scheduled and coordinated meetings for management staff
- Resolved customer complaints professionally and effectively
Education
Bachelor of Arts - Cinema And Television Arts
California State University Northridge
Northridge, CA05-2018
Skills
- Customer Support
- Issue Resolution
- Zendesk
- Hubspot
- Slack
- CRM Tools
- Conflict resolution
- Problem Solving
- High-Pressure Environments
- Fast-Paced Environments
- Empathy
- Emotional Intelligence
- Team Collaboration
- Leadership
- Scheduling
- Appointment Coordination
- Microsoft Office Suite
- Google Workspace
Timeline
HR Administrator
Knighted Ventures LLC
01.2023 - Current
Associate Team Leader
H&R Block
01.2020 - 04.2022
Style Advisor
Macy's
09.2018 - 01.2020
Administrative Assistant
Meridian Pointe Agency
07.2017 - 09.2018
Senior Shift Lead/Supervisor
Matador Mercado
08.2015 - 03.2020
Bachelor of Arts - Cinema And Television Arts
California State University Northridge