Sherryln Williams
Baton Rouge,Louisiana
Summary
Motivated Customer Care Agent with 12 plus years in customer service. Skilled at promoting, upselling and training new employees. Experience in working under pressure and multitasking. Opened to learning and developing new skills.
Overview
15
15
years of professional experience
Work History
Customer Care Representative
Cox Communications
Baton Rouge, LA
06.2021 - Current
- Answered customer inquiries over the phone
- Provided accurate, valid, and complete information to customers.
- Resolved customer complaints promptly and professionally.
- Handling inbound customer service
- Responding to customer questions
- Resolving customer issues by troubleshooting
- Answering customer questions regarding products and services
- Providing information about products and adding product to account
- Assisting customers with billing inquiries and taking payments
- Built sustainable relationships of trust through open communication with customers.
Service Supervisor
Albertsons
Baton Rouge, Louisiana
05.2012 - 06.2021
- Exceeded requirements in providing products and services to customers at all times
- Monitors and resolved issues in timely manner
- Addressed customer concerns and complaints, resolving issues quickly and efficiently
- Resolved customer inquiries, complaints, and issues while proactively using methods to provide solutions
- Managed details of completing sales payments, refunds, and exchanges, including issuing store credit
- Assisted associates with problem resolutions
- Trained new associates on store programs and policies
- Complete cash drawer reconciliation daily.
Customer Service Representative
Bet-R Supermarket
Baton Rouge, Louisiana
07.2009 - 01.2012
- Managed and organized office and paperwork
- Responsible for training new associates
- Managed inbound and outbound calls to respond to inquiries and resolve concerns
- Issued refunds, merchandise exchanges, and price adjustments in compliance with company policies.
Education
Diploma - Medical Billing and Coding Specialist
Fortis College
Skills
- Excellent Customer service
- Multi-line telephone operations
- Customer consulting
- Staff training
- Account Payable and Receivable
- Billing and Collection
- Microsoft Office Application
- Researching
- Refunds processing
Timeline
Customer Care Representative
Cox Communications
06.2021 - Current
Service Supervisor
Albertsons
05.2012 - 06.2021
Customer Service Representative
Bet-R Supermarket
07.2009 - 01.2012
Diploma - Medical Billing and Coding Specialist
Fortis College
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