Sherry M. Wray
Administration
Roanoke,VA
Summary
Outgoing Administrative Coordinator with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
15
15
years of professional experience
Work History
Healthcare Administrative Associate
Carilion Family Medicine North Roanoke
Roanoke, VA
09.2021 - Current
- Greets, screens, and provides service to patients and visitors
- Processes mail, faxes and other documents
- Maintains multi-line phone system/switchboard
- Schedules, registers, check in/out patients
- Maintain medical records
- Performs data management, spreadsheet functions
- Runs and maintains reports
- Performs charge entry
- Processes billing documents and researches and resolves issues
- Collects co-payments, deductibles, and other self-pay amounts at time of service
- Maintains cash box and receipt books
Customer Service Advocate
United Healthcare Group MMR
Roanoke, VA
10.2018 - 04.2020
- Ensure optimal level of transactions for customers and ensure experience absence of all issues.
- Prepare documents for customers and management and manage follow up.
- Manage internal and external customers and provide necessary customer support.
- Administer all customer orders, manage requests and resolve associate issues for customers.
- Analyze customer issues, determine causes and initiate references available upon corrective actions.
- Coordinate with customer and ensure optimal request level of customer service.
- Prepare records and monitor results of customer and associate departments.
- Prepare solutions and ensure retention of all customers and associate business.
Administrative Services Coordinator
Wholesome Harvest Baking, LLC
Roanoke, VA
01.2005 - 06.2018
- Human Resources Support: Process Payroll for all hourly employees, process incentive bonus for salaried employees - approximately 300 total employees. Daily Employee Attendance for all departments. Inform Supervisors or Managers of need for disciplinary action as warranted by Attendance Policy. Review all employee records every quarter to determine eligibility for quarterly attendance bonus. Employee New Hires and Terminations: Assist in New Hire Orientation Enter New Hires in Kronos Time System and payroll files. Assign each New hire lockers and uniforms. Remove terminated employees from time system and cancel all uniforms.
- Finance Department Support: Assist Finance Department with accounts payable for temporary personnel by providing daily report on total temps used per department and cost. Provided secondary report on training hours used for temporary and full-time staff.
- Production Department Support: Daily Production Report reporting amount of product produced and shipped. Report waste and labor; Combine all information for final report on total company earned / lost. Print all necessary paperwork to produce every product on all 3 shifts, approximately 500 pages per day.
- Front Office Support: Answer 10-line phone system. Responsible for assigning, programming new extensions and password / voice mail support. Ship UPS, USPS. Printer hardware support for all departments including programming and ink. Maintain office supply inventory utilizing Oracle to place orders. Responsible for on-site and off-site documentation storage. Lamination of documents as requested. Greet general public as well as vendors. Maintain office security by ensuring all visitors and vendors had badges and signed in as well as reading company policies before gaining access to production floor.
- Director of Operations Support: Maintain office decor and cleanliness. Greet high profile visitors and potential customers. Provide personally created name badges. Set up boardroom and provide necessary materials for meetings. Order and set up lunch for meetings. Scheduled flights, hotel and taxicab services as needed.
Education
No Degree - Criminal Justice / Business Administration
Virginia Western Community College
Roanoke, VAHigh School Diploma -
Staunton River High School
Moneta, VASkills
- Appointment Coordination
- Resource Coordination and Allocation
- Confidentiality and Data Protection
- Customer Service
- Reception Duties
- Meticulous Attention to Detail
- Customer Data Confidentiality
- Responding to Difficult Customers
- Calm and Professional Under Pressure
- Oracle & SAP
- Administrative and Office Support
- Team Management and Supervision
- Schedule Coordination
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
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