Sherryn Berg

• Key Holder - Responsible for opening and closing store.
• Collaborated with management on developing strategic plans for achieving business goals.
• Built long-term customer relationships.
• Developed a system for tracking inventory and ordering supplies as needed.

January 2014 – November 2020

Executive Assistant, Top Rock Entertainment | Seal Beach California

• Maintained company confidence and protected business operations by keeping sensitive information confidential.
• Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
• Monitored incoming emails and responded accordingly in a timely manner.
• Performed data entry tasks into various software programs including MS Excel spreadsheets.
• Answered telephone calls from customers or clients providing assistance where necessary.
• Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.

December 2010 - December 2013

Assistant Manager Ann Taylor | 0range California

• Key Holder
• Conduct weekly walk through with store manager to discuss all interior visual displays including store window presentation.
• Training new employees by providing knowledge of specific tasks and policies.
• Handle wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
• Prevent store losses using awareness, attention to detail, and integrity.
• Excel in exceeding daily credit card application goals.
• Achieve sales goals and service performance requirements.

November 2008 - December 2010

Category Manager Victoria's Secret | Westminster California

• Thrived within busy, high-volume environment requiring the ability to prioritize and provide exceptional customer service.
• Key Holder - Responsible for opening and closing store.
• Developed reputation as an efficient service provider with high levels of accuracy.
• Compiled weekly monetary reports and records for store managers.
• Built customer relationships and advised customers on purchases and promotions.
• Received multiple reviews acknowledging my level of dedication to excellent customer service.