Sherryn Tamblyn
Whitby,NZ
Summary
Dynamic Business Manager with extensive leadership experience driving operational efficiency. Cultivates high-performing teams through strategic training and mentorship, consistently exceeding performance metrics. Enhances customer satisfaction and value through effective collaboration and a commitment to excellence in service delivery.
Overview
28
28
years of professional experience
Work History
Business Manager
Greencross Health / Life Pharmacy
Coastlands, Paraparaumu
08.2025 - Current
- Manage pharmacy and retail operations, ensuring compliance with industry regulations.
- Maintain budgets for pharmacy operations, personnel, and capital expenditures.
- Review financial reports for accuracy prior to submission for approval.
- Train and mentor pharmacy staff on best practices and procedures.
- Conduct regular meetings with staff to discuss performance metrics and objectives.
- Monitor market trends to identify growth opportunities.
- Collaborate with vendors to negotiate pricing on products and supplies.
- Resolve customer complaints promptly, enhancing overall customer experience.
Care Home Manager
Heritage Lifecare
Upper Hutt, Wellington
03.2024 - 07.2025
- Directed daily operations of nursing home facilities to ensure regulatory compliance.
- Managed staff recruitment, training, and development to enhance team performance.
- Oversaw budgeting and resource allocation for operational efficiency.
- Facilitated communication among residents, families, and staff, ensuring timely resolution of concerns.
- Coordinated quality assurance programs, maintaining high standards of care and compliance.
- Led strategic planning initiatives, improving facility services and increasing resident satisfaction.
- Monitored patient satisfaction surveys and implemented corrective actions.
BUSINESS MANAGER
Briscoe Group
Porirua
04.2009 - 03.2024
- Strategically led a high-performing team of 65 direct reports while managing all human resources activities.
- Recruited and developed staff, achieving sales targets and aligning with organizational objectives.
- Planned accurate sales forecasts to establish store and team targets effectively.
- Oversaw labor budget management, enhancing operational performance through effective resource allocation.
- Cultivated an inclusive culture and safe work environment in compliance with health and safety standards.
- Analyzed critical sales data, generating insights that informed profit maximization strategies.
- Ensured exemplary customer service delivery, aligning with business objectives.
- Delivered a board presentation on achieving profitable results for the profit center in 2009.
REGIONAL OPERATIONS MANAGER
Briscoe Group
Wellington
03.2006 - 04.2009
- Guided the general operations and a multi-brand team across 12 sites within a designated region.
- Managed daily operations across regional retail locations.
- Coordinated inventory management and supply chain logistics.
- Led training programs for store managers and staff.
BRANCH MANAGER
Rebel Sport
Hamilton
09.2003 - 03.2006
- Guided and professionally developed a large sales team of 25 direct reports.
- Managed the success of the store and human resources activities such as recruitment and performance management.
- Modelled and promoted exceptional customer service through high-quality coaching and mentorship.
- Recipient of the Rebel Sport Manager of the Year award in 2005 for the achievement of all KPIs and the successful overhaul of a stores operations and profitability.
- Collaborated with the team to execute effective and strategic visual merchandising, inventory management, and stock control processes.
- Operated as a mentor to fellow branch managers and represented the core values of Briscoe Group.
- Created a technical guide to merchandising with the document since being formally published and adopted as a standard operating procedure (SOP).
ASSISTANT MANAGER
Rebel Sport
Palmerston North
09.1998 - 09.2003
- Provided operational support to Branch Manager in administration, recruitment, and training initiatives, enhancing overall branch efficiency.
- Led team members to attain excellence in back-of-house operations, stock, and inventory management, such as the replenishment of goods.
- Operated as an integral member of the team and maintained accuracy with cycle counts, negative stock, and stocktake executions.
- Developed customer service team, improving quality of visual merchandise and store presentation to elevate customer experience.
- Motivated team to consistently exceed sales targets and key performance metrics (KPIs), driving overall store performance.
- Successfully coached and mentored staff on the shop floor and achieved improved sales results.
- Ensured operational order was maintained and enhanced store compliance.
Education
BACHELOR OF APPLIED Management - Business Management
Otago Polytechnic
Dunedin, NZ01-2015
SMALL BUSINESS MANAGEMENT CERTIFICATE -
Stotts Correspondence College
01-2002
Skills
- Regulatory Compliance
- Budget Management
- Project Management
- Resource Management
- Inventory Management
- Data Analysis
- Business Development
- Sales Strategy
- Strategic Management
- Performance Management
- Team Development
- Human Resources Management
- Stakeholder Communication
- People Leadership
- Professional Development
- Organisational Planning
Professional Development
- First Aid Level One, St John, 2021
- Mental Health First Aid, St John, 2021
- Certificate of Completion, Privacy ABC, Privacy Commissioner, 2025
- Certificate of Completion, Fire Warden, Safety First, 2024
- Certificate of Completion, Health & Safety 101, 2025
Timeline
Business Manager
Greencross Health / Life Pharmacy
08.2025 - Current
Care Home Manager
Heritage Lifecare
03.2024 - 07.2025
BUSINESS MANAGER
Briscoe Group
04.2009 - 03.2024
REGIONAL OPERATIONS MANAGER
Briscoe Group
03.2006 - 04.2009
BRANCH MANAGER
Rebel Sport
09.2003 - 03.2006
ASSISTANT MANAGER
Rebel Sport
09.1998 - 09.2003
BACHELOR OF APPLIED Management - Business Management
Otago Polytechnic
SMALL BUSINESS MANAGEMENT CERTIFICATE -
Stotts Correspondence College