Sherryne Cross
Lithonia,GA
Summary
Assisted in providing personalized patient care to meet individual needs. Supported patient education and counseling to enhance understanding of health conditions. Collaborated with healthcare teams to improve patient satisfaction and care quality.
Overview
28
28
years of professional experience
Work History
Outpatient Call Center Registered Nurse
Shepherd Center
01.2017 - Current
- Facilitated communication between providers and patients through telephonic and electronic channels using Epic regarding treatment plans. Assisted with telephone triage, appointment scheduling, and specialty referrals. Provided patient education for clients with spinal cord injuries, traumatic brain injuries, and multiple sclerosis.
Telephonic RN Case Manager
United Healthcare
08.2015 - 01.2017
- Assisted patients with health maintenance and disease management. Monitored acute conditions and identified care gaps. Collected and recorded patient information. Supported care management for post-operative patients until discharge. Educated patients and families on discharge care to reduce readmission and prevent post-operative infections.
Staff Registered Nurse
Kaiser Permanente
11.2009 - 08.2015
- Facilitated communication between providers and members to identify and address care gaps and treatment barriers. Assisted in managing telephone triage and scheduling appointments using Epic. Provided patient education on managing chronic diseases. Supported lead registered nurse duties and patient triage in an acute care setting. Collaborated with nursing staff as co-leader in unit-based team to enhance patient care quality.
Staff Registered Nurse
DeKalb Medical
01.2009 - 02.2010
- Patient Care Medical Surgical for the adolescent and adult population within the scope of practice for specified unit.
- Chronic and acute patient care in med-surgical unit
Registered Nurse
RN Network
06.2006 - 10.2008
- Closely monitored acute conditions.
- Instructed patients and family members on proper discharge care.
- Assessed need for, ordered, obtained and interpreted appropriate lab tests.
- Performed basic physical assessments of newborns and infants.
- Delegated staff nurse duties.
Specialist, Administrative Specialist
United States Army National Guard
05.1988 - 05.1999
Education
Bachelor of Science - Nursing
South University
Savannah, GA11.2012
Associate - Nursing
Lawson State Community College
Birmingham, AL05.1996
Skills
- Medication and IV administration
- Medication administration
- Direct patient care
- Patient assessments
- Documentation and charting
- Patient assessment
- Patient education and counseling
- Clinical judgment
- Patient and family advocacy
- Infection control measures
- Patient care
- Compassion and empathy
- Patient monitoring
- IV setup
- Intravenous therapy
- Care planning
- Patient management
- Professional bedside manner
- Physical assessments
- Patient evaluation
- Patient care planning
- Family education
- Licensed RN
- Taking vitals
- Collecting vitals
- Medication distribution
- Precepting
- Patient discharge
- EMR systems
- Intake and discharge
- Maintaining privacy
- Relationship building
- Vaccine administration
- Chart updating
- Insulin medication assistance
- EMR / EHR
- Chronic disease management
- Medical assessment
- ADL assistance
- Personal care needs
- Patient relations
- Emotional awareness
- HIPAA education
- Data collection
- Emotional intelligence
- Acute care expertise
- Medical records management
- Preventive health
- Feeding assistance
- Appointment scheduling
- Call triaging
- Supply restocking
- Evaluations
Accomplishments
Worked as an EPIC super user during the implementation and transition of EPIC electronic medical records
Timeline
Outpatient Call Center Registered Nurse
Shepherd Center
01.2017 - Current
Telephonic RN Case Manager
United Healthcare
08.2015 - 01.2017
Staff Registered Nurse
Kaiser Permanente
11.2009 - 08.2015
Staff Registered Nurse
DeKalb Medical
01.2009 - 02.2010
Registered Nurse
RN Network
06.2006 - 10.2008
Specialist, Administrative Specialist
United States Army National Guard
05.1988 - 05.1999
Bachelor of Science - Nursing
South University
Associate - Nursing
Lawson State Community College