Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sherry Williams Beck

Knoxville,TN

Summary

Skilled Front office Specialist focused on customer success through effective use of comunication, listening and understanding abilities. Top-notch communicator with excellent time management, administrative and customer service skills.

Overview

30
30
years of professional experience

Work History

Tommy Hilfiger Specialist

Parians

Receptionist

AHC Knoxville/Shannondale Healthcare
06.2020 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Helped maintain office security by monitoring visitor access and issuing badges.
  • Reduced waiting times for visitors by implementing more efficient check-in process.
  • Enhanced accuracy of record-keeping with diligent maintenance of logs and records.

Front Office Receptionist

Interstate Mechcanical
08.2011 - 06.2018
  • Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
  • Maintained clean reception area to promote positive, professional environment for clients.
  • Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
  • Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.
  • Contributed to the company''s positive image by consistently delivering exceptional service to clients and visitors.

Front Office Executive

Wallace and Wallace Coldwell Banker Real Estate
06.1997 - 07.2011
  • Maintained strict compliance with security protocols while managing sensitive guest information confidentially and securely.
  • Enhanced guest satisfaction with prompt attention to inquiries and professional communication skills.
  • Coordinated with housekeeping staff to ensure timely room turnovers, resulting in improved guest experience.
  • Assisted in training new front office team members, leading to increased productivity and efficiency.
  • Managed high call volumes, directing callers to appropriate departments or handling inquiries as needed.
  • Provided exceptional customer service, resolving issues promptly and effectively for satisfied guests.
  • Maintained office machines and equipment within budgets and contacted outside repair personnel to avoid productivity interruptions.
  • Worked closely with sales teams on promotional activities aimed at increasing hotel bookings during low occupancy periods.
  • Updated reports, managed accounts, and generated reports for company database.
  • Scheduled meetings, coordinated with invitees and organized logistics, technology and refreshments for executive management and customers.
  • Requested, reviewed, processed and distributed status reports from various team members to executive management according to established workflow processes.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.

Real Estate Agent

Hammontree Realty
01.1995 - 05.1997

Education

Bachelor of Arts - Psychology

The University of Tennessee - Knoxville
Knoxville, TN
1969

Skills

  • Organization skills
  • Telephone skills
  • Data Entry
  • Verbal and written communication
  • Customer/Client relations
  • Scheduling
  • Greeting and Seating Clients
  • Data inputting
  • Office Administration

Timeline

Receptionist

AHC Knoxville/Shannondale Healthcare
06.2020 - Current

Front Office Receptionist

Interstate Mechcanical
08.2011 - 06.2018

Front Office Executive

Wallace and Wallace Coldwell Banker Real Estate
06.1997 - 07.2011

Real Estate Agent

Hammontree Realty
01.1995 - 05.1997

Tommy Hilfiger Specialist

Parians

Bachelor of Arts - Psychology

The University of Tennessee - Knoxville

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Sherry Williams Beck