Shertina Gilbert
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
Manager, Clinic/Center Administration
CenterWell Senior Primary Care
08.2023 - Current
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and maintained positive relationships with patients, staff, and vendors.
- Streamlined clinic operations by implementing efficient scheduling systems and staff coordination.
- Analyzed data from various sources to identify areas of improvement in service delivery or operational processes within the clinic setting.
- Organized and conducted staff meetings to ensure open communication and collaboration.
- Maintain a sufficient workflow throughout the clinic by evaluating production and revising processes accordingly.
- Maintained accurate inventory management to reduce waste while ensuring necessary supplies were readily available when needed.
Manager, Practice Operations
Oak Street Health
04.2021 - 08.2023
- Successfully managed clinic budgets, optimizing resource allocation for maximum efficiency.
- Partnered with medical insurance providers to ensure accurate billing, reducing claim denials and enhancing the clinics revenue stream.
- Developed strong relationships with local healthcare providers, expanding referral networks for the clinic.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Supervised hiring, training, and performance evaluations of support staff to maintain a high-quality team environment.
- Coordinated marketing efforts to increase brand awareness in the community, attracting new patients to the clinic.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Developed and implemented team building activities to foster collaboration and improve employee morale.
- Developed marketing strategies to increase visibility and patient base.
- Analyzed and reported patient data to identify areas of improvement and facilitate decision-making.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Spearheaded and implemented new projects to expand scope of engagement.
Manager, Customer Relations
Patterson Auto Group
10.2018 - 03.2021
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Implemented systems and procedures to increase sales.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Managed accounts to retain existing relationships and grow share of business.
Director, Business Development
MH Psychiatric Services
05.2016 - 04.2021
- Conducted market research to identify new opportunities for business expansion and diversification.
- Led proposal development efforts, crafting compelling pitches that successfully secured new contracts and projects.
- Evaluated the effectiveness of various marketing channels, reallocating budget resources accordingly to maximize ROI on promotional efforts.
- Advised senior management on financial planning and risk management, contributing to overall stability and growth of organization.
- Leveraged case management tools and conflict management techniques to help interdisciplinary teams achieve optimal outcomes.
- Established long-term relationships with key industry players which helped in gaining valuable insights into emerging trends.
- Managed contract negotiations with vendors and suppliers, securing favorable terms for the company's benefit.
- Developed and maintained strategic partnerships for enhanced market positioning and increased sales.
Assistant Director
KKFD Childcare Development Center
01.2012 - 07.2016
- Oversaw compliance with state licensing regulations, maintaining up-to-date knowledge of requirements and addressing any areas needing improvement promptly.
- Managed budgetary allocations effectively, minimizing unnecessary expenses while ensuring adequate resources for center operations.
- Evaluated curriculum regularly to ensure alignment with current educational standards and best practices in early childhood education.
- Implemented safety procedures and protocols to maintain a secure environment for both children and staff members.
- Cultivated relationships with local schools to facilitate seamless transitions between preschool programs and elementary school settings for graduating students.
- Spearheaded fundraising initiatives to acquire additional funds for enrichment activities or necessary facility improvements at the childcare center.
Education
High School Diploma -
Longview High School
Longview, TXBachelor's - Organizational Management
Arizona University
07-2027
Skills
- Operations Management
- Business Development
- Performance Management
- Bilingual - Intermediate in Spanish
- CRM platforms
- Salesforce management
Timeline
Manager, Clinic/Center Administration
CenterWell Senior Primary Care
08.2023 - Current
Manager, Practice Operations
Oak Street Health
04.2021 - 08.2023
Manager, Customer Relations
Patterson Auto Group
10.2018 - 03.2021
Director, Business Development
MH Psychiatric Services
05.2016 - 04.2021
Assistant Director
KKFD Childcare Development Center
01.2012 - 07.2016
High School Diploma -
Longview High School
Bachelor's - Organizational Management
Arizona University
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