Shertisha C. Bass
Montezuma,GA
Summary
Accomplished Business Administrator equipped with 10+ years of diverse and progressive experience in project and program management. Detail oriented and communication savvy with record of successful project integration. Skilled at defining and controlling scope, achieving project objectives, managing and building cross-functional teams.
Overview
18
18
years of professional experience
Work History
Remote Hotline Support Worker
SNH Group Home
02.2018 - Current
- Respond to incoming calls remotely on Runaway hotline, providing crisis intervention, active listening, and emotional support to youth in distress
- Assess immediate safety needs of runaway youth and provide appropriate guidance and resources
- Utilize de-escalation techniques and problem-solving skills to assist youth in resolving conflicts and making informed decisions
- Collaborate with local authorities, social workers, and other professionals to coordinate appropriate interventions and follow-up support
- Document all hotline interactions accurately and maintain confidentiality of all sensitive information
- Assist day-to-day operations of several group homes, ensuring safety and supportive environment for residents
- Collaborate with team to develop and implement individualized care plans for youth in residential group home
- Participate in staff meetings, case conferences, and training sessions to enhance professional development and maintaining effective support network
- Engage with residents, providing guidance, mentorship, and emotional support as needed
- Contribute to development and implementation of programs and activities that promote positive youth development and well-being
- Maintain accurate records of hotline calls, including relevant information, interventions, and actions taken
- Complete incident reports and other necessary documentation promptly and accurately
- Provide regular updates to appropriate team members regarding status and progress of youth in crisis situations
- Comply with all legal and agency requirements regarding documentation and reporting procedures.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers
- Helped clients manage and reach individual goals, supporting independent progression and social skills
- Prepared employee schedules for maximum coverage during key hours
Owner/Operator/Administrator
Circle Of Hands
07.2013 - Current
- Performs statistical analyses to gather data for operational and forecast team needs
- Manages day-to-day business operations
- Conducts target market research to discover customer needs and analyze competitor trends
- Uses knowledge of market trends to create value-added solutions resulting in significant increase in revenues
- Maintains up-to-date administrative records to monitor operational conditions
- Establishes foundational processes for business operations
- Answers multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Executes record filing system to improve document organization and management
- Schedules weekly office meetings and daily client appointments
- Monitors office calendars to plan meetings, activities and travel to maximize productivity.
WIC Senior Clerk
Women Infants and Children
11.2005 - 06.2013
- Determined eligibility for Program services, and Educated patients on program benefits
- Provide participants with basic nutritional information for a healthier food choice and lifestyle
- Performed and gathered anthropometric data, Hemoglobin, for certification daily
- Communicated face to face/telephone with applicant to gather information, scheduling appointments, informing clients about WIC services and DOH Agency services
- Evaluate and complete programs reports weekly, client record review daily, record keeping daily, issuing benefits hourly, (WIC checks or cards), Xeroxing
- Participated in community outreach events promoting WIC and other services available at DOH-Pinellas six events yearly
- Familiar with HIPPA, Special formula distribution daily, voter's registration, People First, timesheet
- Data entry, FL Wise (WIC system), FL Medicaid, MS Office, Microsoft word, outlook
Education
Bachelor of Science -
Springfield College
Tampa, FL12.2025
High School Diploma - undefined
East Lake High School
Tarpon Springs, FL1995
Skills
- Resource information
- Applicant engagement
- Effective communication skills
- Proactive in finding solutions
- Flexible and Adaptable
- Complaint resolution
- Multi-line phone talent
- First Aid and CPR Instructor
- Interventions understanding
- PPE Compliance
- MS Office, Microsoft word, Outlook
- FL Medicaid, FLWISE
Timeline
Remote Hotline Support Worker
SNH Group Home
02.2018 - Current
Owner/Operator/Administrator
Circle Of Hands
07.2013 - Current
WIC Senior Clerk
Women Infants and Children
11.2005 - 06.2013
Bachelor of Science -
Springfield College
High School Diploma - undefined
East Lake High School
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