- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Self-motivated, with a strong sense of personal responsibility.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Shervon Baxter
Summary
To foster personal and professional growth through a challenging but motivating position that will expand my knowledge, acquiring new expertise while contributing effectively to attain organizational goals.
Work History
Customer Service Representative
Rapid True Value
2016 - 2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Associate Degree - General Studies
Excelsior High School
Kingston06.2015
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Ferncourt High School
Claremont P.O., St. Ann06.2012
Skills
- Numerical Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Critical thinking
- Organizational skills
- Problem resolution
- Excellent communication
Special Interest
- Accounting
- Human Resource Management
- Marketing
- Banking & Finance
- Economics
Timeline
Associate Degree - General Studies
Excelsior High School
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Ferncourt High School
Customer Service Representative
Rapid True Value
2016 - 2018