Shervonda Boyd
Monroe,LA
Overview
11
11
years of professional experience
Work History
Consumables Sale Associate
CenturyLink
Monroe, LA
07.2016 - Current
- I work pallets or freights
- Help customers with purchases
- Work on register handling cash
- Build encamps
- Excellent customer service skills
- Computer skills
- Great interpersonal skills
Consumables Sale Associate
Wal-mart
Monroe, LA
06.2014 - Current
- I work pallets or freights
- Help customers with purchases
- Work on register handling cash
- Build encamps
- Excellent customer service skills
- Computer skills
- Great interpersonal skills
Cashier/Customer Service
KFC
Monroe, LA
- Current
- Great customer service skills
- Able to handle money well
- Maintaining cleanliness of my area (ex. My lobby)
Cashier/Customer Service
McDonald's
Monroe, LA
- Current
- Count down drawers & make sure correct change was in drawer.
- Take orders & pass out orders.
- Give refunds, receipts & cashback.
- Maintenance of lobby & area where customer were served.
- Teamwork
- Problem solving
- Time management
- IT
- Numeracy
- Customer awareness offline support
Customer Advisor
Concentrix
Calimesa, CA
12.2021 - 02.2024
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time goals
- Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty
- Collaborated with cross-functional teams to escalate complex issues and provide timely resolutions for customers
- Implemented new strategies to improve the overall customer experience, resulting in an XX% increase in customer satisfaction ratings
- Developed strong relationships with key clients through regular communication and personalized support
- Assisted customers with product selection based on their needs and preferences, resulting in increased sales revenue
- Trained new team members on company policies, procedures, and best practices for delivering excellent customer service
- Utilized CRM software to accurately document interactions with customers and track issue resolution progress
- Identified opportunities for process improvement within the customer service department and implemented effective solutions that resulted in XX% reduction in average handling time per call/email/chat
- Recognized as top performer within the team for consistently achieving high levels of customer satisfaction scores above XX%
- Collaborated with the sales team to identify upselling opportunities during interactions with customers, contributing to an increase in average order value by XX%
Timeline
Customer Advisor
Concentrix
12.2021 - 02.2024
Consumables Sale Associate
CenturyLink
07.2016 - Current
Consumables Sale Associate
Wal-mart
06.2014 - Current
Cashier/Customer Service
KFC
- Current
Cashier/Customer Service
McDonald's
- Current
Similar Profiles
Randy DonelsonRandy Donelson
Install and Repair Technician Copper/fiber at CenturyLinkInstall and Repair Technician Copper/fiber at CenturyLink
Tim BoykoTim Boyko
Power/Central Office Manager at CenturylinkPower/Central Office Manager at Centurylink
Louis JordanLouis Jordan
Lead Technician at CenturyLinkLead Technician at CenturyLink
James WeathersJames Weathers
Network Technician at CenturyLinkNetwork Technician at CenturyLink
Derriohn Dunn, SrDerriohn Dunn, Sr
Recovery Operator at Bears Towing and RecoveryRecovery Operator at Bears Towing and Recovery