Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shervonie Hester

Miami,FL

Summary

Responsible and friendly makes customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Proficient in merchandising, payment processing and general housekeeping of store areas. Focused, hardworking and punctual with excellent interpersonal and organizational skills.

Overview

20
20
years of professional experience

Work History

Assembly Line Worker

Polaris Industries
Osceola, Wisconsin
12.2022 - 03.2023
  • Operated assembly line equipment to ensure smooth production flow.
  • Inspected products for quality and compliance with specifications.
  • Collaborated with team members to meet daily production goals.
  • Followed safety protocols to maintain a safe working environment.
  • Maintained clean and organized workstations throughout production shifts.
  • Worked quickly and efficiently while maintaining high standards of quality control.
  • Recognized defective material and reported issues to management.
  • Followed standard operating procedures while performing tasks on the assembly line.

Deli Clerk

Publix Super Markets
Miami Lakes, FL
12.2017 - 04.2021
  • Checked signage and pricing to verify accurate displays on counters and in cases.
  • Received new inventory and rotated stock by dates to keep items fresh and usable.
  • Removed food items from inventory and restocked refrigerated and frozen cases to maintain product availability.
  • Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
  • Observed key food safety procedures by checking proper storage and appropriate temperatures for cold and frozen items.
  • Gave exceptional customer service to all guests, including during peak business periods, which resulted in increased sales and boost in revenues.
  • Used mental math and available tools to total materials needed, costs and payment due quickly and efficiently.
  • Maintained work areas in clean, neat and sanitized manner to reduce potential for illness or injury.
  • Communicated effectively with deli counter customers to answer questions and make recommendations.
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
  • Completed orders by slicing, weighing, packaging and pricing meats and cheeses.
  • Assessed customer needs, including food allergies and suggested additional menu items as appropriate.
  • Operated cash register to accept and process cash, check, card and mobile payments.
  • Checked and recorded refrigerator and freezer temperatures daily to verify proper working conditions.
  • Updated displays, cases and other customer-facing areas to increase sales of special items.
  • Documented and entered special orders for event catering and party trays.
  • Followed recipes and customer requests to prepare high-quality, delicious meals.
  • Organized ingredients and restocked supplies to prepare for busy periods.

Sales Associate

Jared the Galleria of Jewelry
Maimi, FL
11.2013 - 08.2017
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Offered product and service consultations and employed upselling techniques.
  • Coached team members on security risks and loss prevention to aid in mitigating store theft.
  • Negotiated and closed deals with minimal oversight.
  • Assisted customers by finding needed items and checking inventory for items at other locations.
  • Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
  • Built trusting relationships with customers by making personal connections.
  • Met merchandise processing standards and maintained organized and accessible work area.

Medical Assistant

Miami Plastic Surgery
Miami, FL
08.2011 - 04.2014
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
  • Printed and filed examination data records according to HIPAA patient standards.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
  • Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
  • Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
  • Completed basic physical assessments of and patients to provide optimal care.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Educated patients about medications, procedures and physician's instructions.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Coordinated and executed medical waste disposal according to governmental and organizational standards.
  • Followed all principles of asepsis and infection control to meet patient safety guidelines.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Scheduled appointments for patients via phone and in person.
  • Organized charts, documents and supplies to maintain team productivity.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Contacted pharmacies to submit and refill patients' prescriptions.

Cashier Team Lead

Family Dollar
North Miami, FL
05.2003 - 03.2007
  • Answered customer quests, provided store information and escorted to desired store areas.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
  • Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
  • Directed merchandising and signage updates for weekly and seasonal promotional changes.
  • Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
  • Devised promotional plans to target and move excess stock, high-profit items and soon-to-expire merchandise for easy sale.
  • Scanned, priced and bagged customer groceries quickly to keep lines moving.
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
  • Helped customers find specific products, answered questions and offered product advice.

Education

Medical Assisting

Ati
Miami, FL

Skills

  • Inventory checks
  • Inventory rotation
  • Sanitation and safety standards
  • Machine Safety
  • Signage and pricing accuracy
  • Sales expertise
  • Food Services
  • Effective customer communication
  • Product Knowledge
  • Preparing food items
  • Stocking of food cases
  • Upselling
  • Register operations
  • Proper sterilization techniques
  • Advanced anatomy knowledge
  • HIPAA compliance
  • Grooming and bathing assistance
  • General housekeeping ability
  • Customer Service
  • Restocking lab supplies
  • Medical terminology
  • Specimens collection and processing
  • Stocking supplies
  • Sterile technique
  • Lab equipment setup
  • Medical terminology knowledge
  • Data entry
  • Patient scheduling
  • Using a scale
  • Respiratory equipment utilization
  • First aid
  • Vital sign monitors
  • Electrocardiography (EKG)

Timeline

Assembly Line Worker

Polaris Industries
12.2022 - 03.2023

Deli Clerk

Publix Super Markets
12.2017 - 04.2021

Sales Associate

Jared the Galleria of Jewelry
11.2013 - 08.2017

Medical Assistant

Miami Plastic Surgery
08.2011 - 04.2014

Cashier Team Lead

Family Dollar
05.2003 - 03.2007

Medical Assisting

Ati

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