Sherwin Avila
Bernalillo,NM
Summary
Seasoned Financial Advocate with significant experience in financial services, counseling and advocacy. Possess strong problem-solving skills, adept at developing tailored financial strategies to meet client needs. Previous work has resulted in improved financial literacy for clients and successful debt resolution. Known for maintaining high standards of integrity, confidentiality, and professionalism.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Presbyterian Bariatric Financial Advocate
Presbyterian Medical Group
Albuquerque, New Mexico
01.2022 - Current
- Responded promptly to customer inquiries regarding billing and payment issues.
- Resolved any conflicts that may arise between parties involved in the billing process.
- Developed strategies for improving customer service while minimizing costs associated with collections activities.
- Prepared detailed reports summarizing patient account activity and financial status.
- Analyzed patient accounts to ensure accuracy of charges, payments, and adjustments.
- Educated patients on the importance of understanding their health insurance benefits.
- Maintained accurate records of all communication between patients and providers.
- Performed periodic audits of patient accounts to verify accuracy of balances due.
- Worked closely with other departments within the organization as needed.
- Processed credit card payments in a secure environment according to industry standards.
- Communicated effectively with customers via telephone, email, or mail correspondence.
- Collaborated with medical staff to determine the best plan of action for resolving billing disputes.
- Advised patients on eligibility requirements for government assistance programs.
- Assisted patients with completing necessary paperwork for insurance coverage and reimbursement.
- Reviewed patient bills prior to submission to identify discrepancies or errors.
- Ensured compliance with federal, state, and local laws governing healthcare billing practices.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Counselled patients on potential financial liabilities and payment requirements.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Obtained informed consent and payment documentation from patients and filed in system.
- Reported liabilities and risk management concerns to supervisor for review.
Table Games Floor Supervisor
Isleta Casino & Resort
Albuquerque, NM
09.2019 - 02.2020
- Responded quickly to any cheating attempts, taking appropriate action as necessary.
- Supervised the day-to-day operations of table games, including scheduling staff, assigning duties, and resolving disputes.
- Assisted in preparing daily reports regarding revenues generated from table games activities.
- Analyzed current trends in player behavior to develop marketing initiatives designed to increase revenue from table games activities.
- Evaluated dealer performance on a regular basis and provided feedback and coaching when necessary.
- Maintained positive relationships with players, providing exceptional customer service when needed.
- Investigated disputes between players or between players and dealers and resolved issues promptly and fairly.
- Resolved customer complaints efficiently while maintaining a professional demeanor.
- Conducted periodic audits of assigned tables to ensure proper accounting procedures were followed.
- Ensured compliance with all applicable gaming regulations and laws.
- Developed effective strategies for increasing customer satisfaction levels at table games.
- Monitored performance of dealers to ensure accuracy in dealing procedures and adherence to gaming regulations.
- Collaborated with management team members to ensure that all policies and procedures were being followed correctly by employees at all times.
- Performed regular inspections of equipment used in table games to ensure safety standards were met.
- Supported confidentiality of casino trade secrets and proprietary information and directed business processes, customer lists and marketing plans.
- Determined appropriate number of gaming tables to open each day and scheduled staff accordingly.
- Managed overall operation of casino table games in assigned pits in accordance with applicable state regulations, company policies and internal controls.
- Observed gamblers' behavior for signs of cheating such as marking, switching or counting cards and notified security staff promptly.
- Established and maintained banks and table limits for each game.
- Promoted positive guest relations by resolving disputes quickly and offering complimentary services.
- Kept all games in compliance with casino and gaming standards.
- Greeted guests with upbeat, professional attitude to create enjoyable atmosphere.
- Compiled summary sheets for gaming events to record amounts wagered and paid for each shift.
- Smoothly oversaw efficient and accurate monetary transactions between house and customers.
Director of Table Games
Sandia Resort & Casino
Albuquerque, NM
11.1998 - 02.2018
- Established financial goals for departmental budgets and monitored their attainment.
- Adhered to all safety protocols set forth by the casino's regulatory body.
- Assisted in developing policies and procedures related to table games operations.
- Monitored employee performance against established standards of service delivery.
- Resolved customer complaints promptly and professionally.
- Collaborated with other departments on projects designed to enhance guest experiences at the casino.
- Managed team performance by providing training, coaching and feedback.
- Developed marketing plans that targeted potential customers in the local area.
- Provided leadership, guidance and direction to staff in the Table Games Department.
- Oversaw the selection process for new table game dealers ensuring quality hires were made.
- Maintained positive relationships with players through effective communication skills.
- Resolved customer complaints in a timely manner while maintaining a professional attitude.
- Conducted daily, weekly, monthly and annual reviews of table games operations.
- Developed and implemented strategies to maximize customer satisfaction and revenue growth.
- Created new procedures for evaluating player ratings and VIP programs.
- Analyzed statistical data to identify trends in game play activity.
- Performed regular audits of casino equipment, chips inventory, cash balances.
- Formulated strategic initiatives that resulted in increased profitability for Table Games Department.
- Scheduled personnel shifts to ensure appropriate coverage for peak gaming times.
- Assessed staffing levels to verify proper shift coverage, staff rotations and breaks.
- Interpreted game guidelines and betting limits.
Education
Real Estate
University of New Mexico
Albuquerque, NM03-2020
Business Administration And Management
University of Phoenix
Albuquerque, NM09-1994
Associate of Arts - Medical Lab Technology
Pima Medical Institute
Albuquerque, NM05-1990
High School Diploma -
Bernalillo High School
Bernalillo, NM05-1989
Skills
- Casino Floor Design
- Casino Operation and Administration
- Regulatory Compliance and Standards
- Leadership, Training and Teambuilding
- Customer Service and Relations
- Insurance Products
- Financial Auditing
- Financial Services
- Audits
- Business Development
Certification
- Sandia Tribal Gaming License
- Isleta Gaming License
- Certification in Casino Management, Table Games Management, Casino Game Protection
- NM Medical Lab Certfications
Timeline
Presbyterian Bariatric Financial Advocate
Presbyterian Medical Group
01.2022 - Current
Table Games Floor Supervisor
Isleta Casino & Resort
09.2019 - 02.2020
Director of Table Games
Sandia Resort & Casino
11.1998 - 02.2018
Real Estate
University of New Mexico
Business Administration And Management
University of Phoenix
Associate of Arts - Medical Lab Technology
Pima Medical Institute
High School Diploma -
Bernalillo High School
- Sandia Tribal Gaming License
- Isleta Gaming License
- Certification in Casino Management, Table Games Management, Casino Game Protection
- NM Medical Lab Certfications
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