Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sherwin Jean Pierre

MIAMI GARDENS

Summary

An innovative results-driven to Learning trainer experienced customer service over ten years span. Experience in educated and providing techniques in different path, job functions, and Customer experience. Dedicated to customer service. Provides exceptional work through listening and problem solving.

Experienced with developing and implementing training programs tailored to organizational needs. Utilizes effective communication and organizational skills to coordinate and enhance learning experiences. Knowledge of innovative training methodologies and their positive impact on learner engagement and retention.

Results-driven training professional prepared to excel in coordinating learning initiatives. Proven expertise in organizing comprehensive training programs, streamlining learning processes, and enhancing participant engagement. Valued for teamwork, adaptability, and commitment to achieving high-impact results.

Overview

20
20
years of professional experience

Work History

Learning Coordinator

Amazon Fulfillment Center
03.2022 - Current
  • Developed and delivered training programs to enhance employee performance and efficiency.
  • Coordinated onboarding processes, ensuring new hires acclimated quickly to operational standards.
  • Assessed training needs by analyzing workforce skills gaps and operational requirements.
  • Implemented innovative learning strategies to improve knowledge retention among staff members.
  • Mentored team members, fostering a culture of continuous improvement and professional growth.
  • Evaluated employee performance and identified skill gaps, developing targeted training sessions to address specific needs.
  • Evaluated training effectiveness through feedback and performance metrics, refining programs accordingly.
  • Implemented a recognition program to acknowledge employees who demonstrated exceptional commitment to their professional development and growth within the organization.
  • Collaborated with department managers to create customized learning plans based on individual goals and career objectives.
  • Optimized budget allocation for training programs by conducting thorough cost-benefit analyses before implementation of each initiative.

Trainer

Amazon Fulfillment Center
11.2018 - 03.2022
  • Process customer shipment to make sure they’re order was properly pack and nothing was missing from the shipment.
  • Making sure the slam line was consonantly running so the package can be out for the shipment on time
  • Process shipments from overnight that was left behind for early morning deliver
  • Process over 85% of dwelling customer shipments to ensure 0% misses and Packages are shipped on time.
  • Trained 90% of new hires, 30 new managers and 10 slam operators on the Importance of kick outs and how they affect the Customer Experience.
  • Learning Trainer
  • Gather data among the FC for learning curves. Create and corresponding to trouble Tickets for Operations with a 24hrs time frame. Ensuring Building Training Compliance during scheduled shift.
  • During Onboarding, preserving the Day 1 experience for our New Hires and setting them up for Ambassadors for Proper Training.
  • Working with New Hires to ensure 90% to Learning Curve by end of Week 1 and ensuring customer obsession.
  • Working with Bottom Performers to help alleviate Kick outs, Missing, and Delayed customer orders.
  • Conduct ambassador class to ensure, learning ambassador have the proper tools for our day 1 hires.
  • Assess development needs for individuals and groups on a week to week base.
  • Execute training programs for new hires.
  • Operated material handling equipment to ensure efficient movement of products within warehouse.

Stock Associate

Ross Dress for Less
08.2015 - 05.2021
  • Organized stock inventory to optimize space and accessibility.
  • Assisted in unloading and sorting incoming shipments efficiently.
  • Maintained accurate records of stock levels and product locations.
  • Collaborated with team members to streamline restocking processes.
  • Conducted regular audits to identify discrepancies in inventory counts.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Assisted colleagues in other departments when needed to ensure cohesive store operations across all teams.
  • Collaborated with team members to maintain a clean, organized, and safe work environment in the stockroom.

Customer Service/ Team Leader

Publix Supermarket
08.2005 - 05.2015
  • Resolves customer complaints and requests for refunds, exchanges and adjustments.
  • Answered customer's telephone, mail and in-person inquiries and directed customers to appropriate sales area.
  • Approved customer's checks and provided check cashing service according to exchange policy.
  • Balance Store Cash at the ending of the business day
  • Send and receive payments for Western Union
  • Supervise and assist cashiers
  • Being able to handle a great amounts of cash
  • Processed customer transactions accurately using point-of-sale systems.
  • Assisted customers with inquiries, ensuring satisfactory resolutions and fostering positive experiences.
  • Trained new cashiers on company policies, customer service protocols, and checkout procedures.
  • Led customer service team to enhance response times and overall service quality.

Education

Associates in Arts - Medical Assistant

Brown Mackie College
Miami, FL
01.2009

Skills

  • Microsoft word, Microsoft excel, Microsoft publisher, Microsoft access, PowerPoint
  • CPR/BLS, OSHA, HBV/ HIV/AIDS
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Adaptability and flexibility

Languages

English/ Creole

Timeline

Learning Coordinator

Amazon Fulfillment Center
03.2022 - Current

Trainer

Amazon Fulfillment Center
11.2018 - 03.2022

Stock Associate

Ross Dress for Less
08.2015 - 05.2021

Customer Service/ Team Leader

Publix Supermarket
08.2005 - 05.2015

Associates in Arts - Medical Assistant

Brown Mackie College

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