Gha’riel kinchen
Fort Myers,FL
Summary
Professional with strong background in title management, delivering exceptional results in title documentation and ownership verification. Demonstrates high level of accuracy and efficiency, ensuring compliance with all legal and regulatory requirements. Known for fostering collaboration, adaptability, and reliability within team environments, consistently meeting organizational objectives. Skilled in title examination, risk assessment, and conflict resolution, with keen ability to manage complex transactions.
Overview
9
9
years of professional experience
Work History
Title Specialist
Hertz Global Headquarters
06.2024 - Current
- Reduced title discrepancies by proactively researching and resolving any potential issues in advance.
- Handle title exceptions (etc. title duplicates, trade-ins, missing documentation)
- Enhanced document accuracy by meticulously reviewing and verifying titles for correctness.
- Maintained compliance with industry regulations by staying up-to-date on relevant laws and guidelines related to title management.
- Communicated with customers to resolve common title issues.
- Assisted in training new team members, sharing best practices and industry knowledge for comprehensive skill development.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
Title Processor
Hertz Global Headquaters
02.2023 - 06.2024
- Ship and process titles after vehicles sold to dealers.
- Notarize lien releases, titles, and other documents needed to complete sales.
- Handle title exceptions (etc. title duplicates, trade-ins, missing documentation)
- Maintained regular communications with clients to discuss and resolve issues.
- Performed title searches, ordered reports, and obtained clearance documents.
- Processed and maintained title files, implementing security measures to protect data.
- Synthesized multiple sources of data and large data sets to develop reports, tools, and metrics.
- Participated in regular meetings with management to assess and address issues and identify and implement improvements.
Fleet Procurement Specialist
Hertz Global Headquaters
05.2022 - 02.2023
- Assisted in starting a new title team at The Hertz Corporation. Responsible for getting new and aged titles processed to be registered.
- Develop new title process for arbitration team which is currently the standard process
- Supported the acquisition of vehicles from purchase to delivery.
- Setup funding accounts for payment and processing
- Built relationships and communicated with 100+ vendors/buyers.
- Worked with systems such as FOS, Tableau, Microsoft Excel, and SharePoint to help with data merging and analytics.
- Worked in a team setting to actively process arbitrations with sellers for title issues and undisclosed damages.
Customer service
Publix
12.2016 - 05.2022
- Delivered exceptional customer service.
- Train new staff members on store operations and customer service standards.
- Shared product knowledge as well as current and future promotions with customers.
- Deployed suggestive selling techniques to create options for customers based on their preferences.
- Knowledgeable in three different departments: Produce, Pharmacy and Grocery.
- Handle the processing of payments for transactions.
Property Clerk
The Housing Authority of the City of Fort Myers
02.2022 - 04.2022
- Completed cyclical inventory accounts and investigated discrepancies.
- Communicated with supervisors about necessary filing, transcribing or documentation requirements for different pieces of evidence.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Contacted paramedics and other emergency personnel for assistance at incidents and accidents.
- Documented transactions in automated property book and tracking systems.
Student lab assistant
Florida Southwestern state college
08.2018 - 06.2019
- Set up labs for various classrooms.
- Perform inventory.
- Created bacteria slants, streak plates and various other materials to be used.
- Answered calls and emails for the office.
Education
ASSOCIATES - General studies with a focus in health-related coursework
Florida Southwestern state college
06.2019
Skills
- Notary Public
- Multi-line phone systems
- Tableau
- Customer Service
- Title & Registration
- Detail Oriented
- Time management
- Microsoft Suite (Word, Excel, PowerPoint, Outlook)
Timeline
Title Specialist
Hertz Global Headquarters
06.2024 - Current
Title Processor
Hertz Global Headquaters
02.2023 - 06.2024
Fleet Procurement Specialist
Hertz Global Headquaters
05.2022 - 02.2023
Property Clerk
The Housing Authority of the City of Fort Myers
02.2022 - 04.2022
Student lab assistant
Florida Southwestern state college
08.2018 - 06.2019
Customer service
Publix
12.2016 - 05.2022
ASSOCIATES - General studies with a focus in health-related coursework
Florida Southwestern state college
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