Sherwin Aime
Queens Village
Summary
An energetic Professional seeking a Customer Service Representative position, where I can utilize my interpersonal skills to provide the highest level of customer support to maximize revenue, maintain and increase client base.
Overview
8
8
years of professional experience
Work History
Insurance Customer Service Representative
Iqor
10.2023 - Current
- Managed high-volume call queues, ensuring minimal wait times for customer inquiries.
- Process premium payments, change payment methods and communicate with financial department to refund members premium payments.
- Explain to clients what the policy covers/does not cover. Handle irate customers, trying to de-escalate issues to retain customers.
- Update company's data base with new customer information and manage data retrieval of current customers, accurately and in a timely fashion.
- Contributed to team meetings with insightful feedback, aiming for continuous improvement in customer service.
- Provided exceptional support during annual open enrollment periods, guiding customers through plan selection processes effectively.
- Utilize problem solving skills to resolve customer issues and enhancing service levels.
- Express compassion and empathy while developing strategic solutions for solving problems and addressing unsatisfactory customer experiences.
- File and organize records to increase our ability to efficiently retain/recover documents, reports and records.
- Assisted clients in filing claims, coordinating with adjusters to expedite the process and secure fair settlements.
Scheduling Coordinator/Customer Service Representative
Centah/Financeit
02.2020 - 05.2021
- Provide general information about product
- Manage work time Confirm and schedule appointments directly with customers
- Communicating clearly via phone and email to all parties on the details of their transaction
- Multitask within the operating system while on the phone, collecting the necessary information to proceed with the scheduling of the transaction
- Resolve any scheduling conflicts, as well as escalating calls to the Branch
- Provide exceptional customer service in order to build a lasting relationship with customers
Customer Care Agent
First Service Residential
09.2019 - 02.2020
- Interact with difficult or irate clients, board members, homeowners and vendors via telephone
- Respond to all of the client inquiries and probe accordingly as to provide a first contact resolution
- Research required information using available resources and databases
- Defuse and de-escalate irate customers
- Provide customers with service information and submit work orders
- Verify and update customer information
- Conduct warm transfers to appropriate resources
Customer Service Representative
Need It Now Delivers
01.2018 - 08.2019
- Deal directly with customers and staff either by telephone, electronically or face to face
- Respond promptly and resolve customer complaints
- Obtain and evaluate all relevant information to handle product and service inquiries
- Provide pricing and delivery information
- Process orders, forms, applications and requests
- Record details of inquiries, comments and complaints and actions taken
- Communicate and coordinate with internal departments
- Follow up on customer interactions
Clerk
Premier Produce
05.2017 - 02.2019
- File records so they remain updated and easily accessible
- Sort and distribute incoming mail and also prepare outgoing mail
- Answering the phone to take messages or redirecting calls to appropriate colleagues and clients
- Utilize office appliances such as photocopiers, printers and computers for word processing, spreadsheet creation etc
- Scheduling and dispatching drivers, vehicles or equipment to appropriate locations according to predetermined schedules
Education
Associate of Arts - Fashion Design
Miami International University Of Art And Design
Miami, FL06-2026
Skills
- Efficient Work in Fast-Paced Environments
- Effective Client Engagement
- Rapid Procedure Adaptation
- Skilled in Microsoft Office Suite
- Efficient and Detail-Oriented
- Insurance Terminology Proficiency
- Effective Listening
- Detail-Oriented Data Entry
- Insurance Claims Evaluation
- Problem-solving abilities
- Task Management Skills
Timeline
Insurance Customer Service Representative
Iqor
10.2023 - Current
Scheduling Coordinator/Customer Service Representative
Centah/Financeit
02.2020 - 05.2021
Customer Care Agent
First Service Residential
09.2019 - 02.2020
Customer Service Representative
Need It Now Delivers
01.2018 - 08.2019
Clerk
Premier Produce
05.2017 - 02.2019
Associate of Arts - Fashion Design
Miami International University Of Art And Design
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