SHERY ABBASSI
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Adaptable and thrives in both calm and high stress environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
General Manager
MyEyeDr.
09.2023 - 03.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Explained prescriptions, optical terminology and products to customers.
- Conducted regular performance evaluations for staff members, fostering professional growth and development within the team.
- Worked closely with insurance providers to ensure accurate billing procedures were followed while maximizing patient benefits.
Business Owner/Operator
Soul Focus Optical
06.2020 - 09.2023
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Improved customer satisfaction rates by prioritizing client needs and addressing concerns promptly.
- Established a loyal customer base through targeted marketing campaigns, referral programs, and personalized customer experiences.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations effectively by implementing stringent budget controls and regular financial reporting procedures.
- Delivered consistent profitability with meticulous expense tracking and prudent financial decision-making practices.
- Exceeded revenue targets through effective marketing strategies and expanding product offerings.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
Office Manager/Lead Optician
Concourse Optometry
06.2019 - 04.2020
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Managed office operations while scheduling appointments for department managers.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Optician
La Paz Optometric Center
08.2017 - 06.2019
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Achieved a high rate of repeat business through diligent relationship-building efforts with patients and clients alike.
- Assisted patients with inserting, removing, and caring for contact lenses through hands-on demonstrations and clear instructions.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
- Utilized advanced knowledge of ocular anatomy, physiology and optics to provide proper eyewear.
Lead Optician/Office Manager
Vision Experts Optometry
07.2016 - 08.2017
- Enhanced customer satisfaction by providing personalized optical solutions and exceptional service.
- Trained new staff members on best practices for dispensing eyewear, promoting consistency in quality across the team.
- Collaborated with fellow opticians to develop strategies for reaching sales targets and improving overall team performance.
- Developed customized solutions for patients with unique vision challenges, increasing access to high-quality optical care within the community.
- Mentored junior opticians, fostering professional growth and development within the team.
- Implemented marketing initiatives to promote new products and services, contributing to increased revenue.
- Streamlined the process for eyewear selection, ensuring a smooth and efficient experience for clients.
- Utilized advanced diagnostic equipment for precise measurements of patients'' eyes, ensuring proper lens fitting and optimal vision correction.
- Built long-lasting relationships with clients through attentive follow-up care and ongoing communication regarding their eyewear needs.
- Managed inventory effectively, maintaining optimal stock levels and reducing unnecessary expenses.
- Increased sales of premium lenses by educating customers on the benefits and features of advanced lens technology.
- Handled insurance claims efficiently, minimizing delays in obtaining approvals for eyewear orders.
- Troubleshot complex vision issues, collaborating with ophthalmologists to ensure appropriate treatment plans were implemented.
Education
High School Diploma -
Dana Hills High School
Dana Point, CA05.2008
Skills
- Written Communication
- Business Administration
- Customer Relations
- Administration and Operations
- Organizational Skills
- Budget Administration
- Strategic Planning
- Vendor Liaising
- Scheduling
- Database Administration
- Office Supplies and Inventory
- Workflow Optimization
- Policy Implementation
- CRM Software
- Excellent Multitasking Abilities
- Account Reconciliation
- Financial Accounting
- Clerical Support
- Budgeting
- Workflow Planning
- Meeting Coordination and Support
- Client Correspondence
- Event Coordination
- Cash Flow and Reconciliation
- Business Consulting
- General Ledger Accounting
- Merchandising
- Office Management
- Purchasing
- Forecasting
- Financial Management
- Business Analysis
- Auditing
- Management
- Accounts Payable
- Profit & Loss
- QuickBooks
- Bank Reconciliation
- Computer Networking
- Windows
- Word processing
- Financial report interpretation
- Communication skills
- Hospitality
- Staff Development
- P&L Management
- Customer Retention
- Consistently meet goals
- Customer service
- Front desk
- Sales
- Cost control
- Revenue management
- Microsoft Excel
- Leadership and team building
Certification
Driver's License
Languages
English
Native or Bilingual
Persian
Native or Bilingual
German
Limited Working
Timeline
General Manager
MyEyeDr.
09.2023 - 03.2024
Business Owner/Operator
Soul Focus Optical
06.2020 - 09.2023
Office Manager/Lead Optician
Concourse Optometry
06.2019 - 04.2020
Optician
La Paz Optometric Center
08.2017 - 06.2019
Lead Optician/Office Manager
Vision Experts Optometry
07.2016 - 08.2017
High School Diploma -
Dana Hills High School
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