Sherry Moore
Okolona,MS
Summary
Dedicated and personable customer service professional with a genuine enthusiasm for fostering positive customer relationships. Skilled in effectively addressing inquiries, resolving issues and providing exceptional assistance. Proven track record of delivering top-notch customers experience through attentive communication and problem-solving expertise
Overview
5
5
years of professional experience
Work History
Health Care Assistant
Right At Home Health Care
Tupelo, Mississippi
08.2026 - Current
- Supported nursing staff in monitoring patient health and reporting changes.
- Assisted clients with daily living activities and personal care tasks.
- Maintained cleanliness and organization of patient rooms and common areas.
Tax Preparer
Liberty Tax Service
Tupelo, MS
01.2026 - Current
- Prepared individual and business tax returns for clients using tax software.
- Reviewed financial documents for accuracy and compliance with tax regulations.
- Assisted clients in understanding tax obligations and deductions available to them.
Health Care Assistant
A First Name Basis
Tupelo, MS
09.2025 - 01.2026
- Assisted clients with daily living activities and personal care tasks.
- Supported nursing staff in monitoring patient health and reporting changes.
- Maintained cleanliness and organization of patient rooms and common areas.
Customer Support
Transcom
07.2021 - 01.2025
- Managed high call volumes, providing courteous and efficient responses to customer inquiries and concerns, enhancing overall customer satisfaction.
- Demonstrated strong product knowledge to provide accurate and relevant information, enhancing customer understanding.
- Utilized active listening and conflict resolution skills to address customer issues and ensure satisfactory resolutions.
- Maintained meticulous records of interactions, ensuring accurate documentation and streamlined account management for improved service delivery.
Education
High School Diploma -
Houlka High School
Houlka, MSAssociate of Applied Science - Early Childhood Education
Northeast Mississippi Community College
Booneville, MSSkills
- Care Coordination
- Patient Advocacy
- Technical support
- Technical Troubleshooting
- Record keeping
- Information accuracy
- Customer needs assessment
- Customer complaint resolution
- Outstanding Customer Service Aptitude
- Effective Listening
- Conflict Resolution
- Problem Solving
- Time Management
- Adaptability
- Typing accuracy
- Customer needs assessment
Timeline
Health Care Assistant
Right At Home Health Care
08.2026 - Current
Tax Preparer
Liberty Tax Service
01.2026 - Current
Health Care Assistant
A First Name Basis
09.2025 - 01.2026
Customer Support
Transcom
07.2021 - 01.2025
High School Diploma -
Houlka High School
Associate of Applied Science - Early Childhood Education
Northeast Mississippi Community College