Work Preference
CAREER OBJECTIVE
Overview
Work History
Education
Skills
Personal Information
Timeline
Open To Work

Sheryl A. Brown

VEROS REAL ESTATE SOLUTIONS
Hemet,CA

Work Preference

Job Search Status:

Open to work

Work Type

Full Time

Location Preference

On-Site

Location:

Los Angeles, CA

Open to relocation:

Yes

Minimum Desired Compensation

$25/hr

Important To Me

Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefitsPaid time offWork from home option
26
Years of experience

Ambitious support professional dedicated to attaining high levels of client satisfaction through effective problem-solving and assistance. Support-focused with a strong work ethic, aiming to apply over 20 years of skills in a client-facing role to enhance customer\user\partner experience.

Work History

Customer Service Representative for Technical Support

10 Years
VEROS REAL ESTATE SOLUTIONS | 01.2016 - 01.2026
  • Provided friendly, composed customer service while resolving accounts, billing, and technical issues, including diffusing challenging situations and helping retain customers.
  • Communicate efficiently and effectively with customers through multiple channels.
  • Own customer communications and issues from initial contact until resolution.
  • Collaborate with Support Teams to ensure customers have successful product experience.
  • Collaborate with Product Teams to identify current issues and offer informed opinions on potential solutions.
  • Collaborate with internal Support Teams to provide essential tools for property valuations and risk assessment to mortgage lenders, servicers, rating agencies, and the investment community for both private and government agencies.
  • Summary: Provided friendly, composed customer service while resolving accounts, billing, and technical issues, including diffusing challenging situations and helping retain customers.

Technical Call Center Representative

3 Years
GOOGLE [XEROX CORPORATION] | 01.2013 - 01.2016
  • Worked with internal and external support teams to solve customer issues quickly, asked for help when needed, and ensured a positive customer experience.
  • Provided consultation and support for Google Products which include Cloud services, Gmail, Music, YouTube, Google Docs, Android, Google search, Translate, and Chrome
  • Fielded support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns.
  • Identified, investigated, and resolved users' technical problems with computer software and hardware.
  • Responsible for maintaining products, and being versed on online help, managing technical issues by troubleshooting problems, and creating solutions.
  • Perform to the level of all expected benchmarks (response times, issue resolutions.
  • Provided accurate and timely logging of problems and resolution for problems in the OMD, and MWA database.
  • Act as a liaison between customers and external support staff to assure accurate problem interpretation.
  • Maintain communication with customers during the problem resolution process.
  • Engage internal and external resources as needed to support complaint resolution.
  • Summary: Worked with internal and external support teams to solve customer issues quickly, asked for help when needed, and ensured a positive customer experience.

Lead Account Manager

5 Years 10 Months
PRUDENTIAL CALIFORNIA REALTY | 01.2007 - 11.2012
  • Managed 200 to 300 customer calls daily in a fast-paced environment while building strong customer relationships through clear communication, follow-up, and dependable service.
  • Solicited new prospects for real estate purchase.
  • Built a broad, diversified, and loyal customer base with individuals as well as leading regional companies.
  • Managed approximately 200 – 300 incoming and outgoing calls daily.
  • Provided training to owners and agents via company websites and call centers by providing useful advice to customers about the products and services of Prudential Real Estate.
  • Summary: Managed 200 to 300 customer calls daily in a fast-paced environment while building strong customer relationships through clear communication, follow-up, and dependable service.

Customer Service Representative

5 Years
PRUDENTIAL FINANCIAL | 01.2002 - 01.2007
  • Managed relationships with both internal and external licensed agents, brokers, and Prudential affiliates nationwide.
  • Initiated relationships with licensed agents, brokers, and affiliates nationwide.
  • Implemented and enforced nationwide corporate policies.
  • Provided nationwide training to owners and agents via company websites and call centers by providing help and useful advice to customers about the products and services of Prudential Real Estate.
  • Managed approximately 200 – 300 incoming and outgoing calls daily.
  • Summary: Managed relationships with both internal and external licensed agents, brokers, and Prudential affiliates nationwide.

Customer Service Representative

2 Years
VERIZON WIRELESS | 01.2000 - 01.2002
  • Provided friendly and composed, customer service while resolving account, billing, and technical issues, including diffusing challenging situations and helping retain customers.
  • Managed client inquiries and diffused challenging situations.
  • Daily responsibilities included managing a wide range of issues including technical support, billing, pricing, setting up new service, canceling existing service and making changes to accounts.
  • Explained device, plan features and options, billing, and excess usage charges, assisting the sales team in completing orders and sales.
  • Answered customer questions on the phone in support of customer retention.
  • Summary: Provided friendly and composed, customer service while resolving account, billing, and technical issues, including diffusing challenging situations and helping retain customers.

Education

Grossmont College | El Cajon, CA
Concentration: Business Administration

- Pharmacy Technician Training

North County School on Continuing Education | 01-2013

Skills

Active Listening
Empathy
Communications
Patience
Adaptability
Problem Solving
Attention to Details
Teamwork
Product Knowledge
Technical Literacy
Time Management
Follow-Up
Emotional Intelligence
Critical Thinking
Conflict Resolution

Personal Information

Title: CUSTOMER SERVICE\RELATIONS SPECIALIST

Timeline

Customer Service Representative for Technical Support

VEROS REAL ESTATE SOLUTIONS
01.2016 - 01.2026Read More

Technical Call Center Representative

GOOGLE [XEROX CORPORATION]
01.2013 - 01.2016Read More

Lead Account Manager

PRUDENTIAL CALIFORNIA REALTY
01.2007 - 11.2012Read More

Customer Service Representative

PRUDENTIAL FINANCIAL
01.2002 - 01.2007Read More

Customer Service Representative

VERIZON WIRELESS
01.2000 - 01.2002Read More

North County School on Continuing Education

from Pharmacy Technician Training
Read More

Grossmont College

Read More

Similar Profiles

  • Aiana BennettAiana Bennett

    <ul><li>Skilled Customer Service Representative supporting the SBA contract at Upslope Advisors, with a proven track record of resolving complex escalated inquiries, routing requests accurately, and delivering policy-compliant solutions while consistently exceeding performance metrics.</li><li>Respond to escalated customer inquiries via phone or email related to SBA programs (e.g., Disaster Loans, PPP, EIDL).</li><li>Assess customer requests and route them to the appropriate department or specialist based on the nature of the inquiry.</li><li>Analyze customer concerns and provide accurate, case-specific solutions in a timely and professional manner.</li><li>Interpret and explain SBA procedures and regulatory guidelines clearly to customers with varying levels of understanding.</li><li>Document all customer interactions thoroughly and accurately in the SBA’s case management system.</li><li>Escalate unresolved or highly complex issues to Tier 3 support or the appropriate technical teams.</li><li>Meet or exceed performance metrics, including first-call resolution, response time, and customer satisfaction.</li><li>Stay current on SBA policies and federal program changes through required training and regular internal updates.</li></ul> at Upslope Advisors<ul><li>Skilled Customer Service Representative supporting the SBA contract at Upslope Advisors, with a proven track record of resolving complex escalated inquiries, routing requests accurately, and delivering policy-compliant solutions while consistently exceeding performance metrics.</li><li>Respond to escalated customer inquiries via phone or email related to SBA programs (e.g., Disaster Loans, PPP, EIDL).</li><li>Assess customer requests and route them to the appropriate department or specialist based on the nature of the inquiry.</li><li>Analyze customer concerns and provide accurate, case-specific solutions in a timely and professional manner.</li><li>Interpret and explain SBA procedures and regulatory guidelines clearly to customers with varying levels of understanding.</li><li>Document all customer interactions thoroughly and accurately in the SBA’s case management system.</li><li>Escalate unresolved or highly complex issues to Tier 3 support or the appropriate technical teams.</li><li>Meet or exceed performance metrics, including first-call resolution, response time, and customer satisfaction.</li><li>Stay current on SBA policies and federal program changes through required training and regular internal updates.</li></ul> at Upslope Advisors

  • OMOLOLA ABOKEDEOMOLOLA ABOKEDE

    Customer Service representative/Technical Support Representative at Hinduja Global SolutionsCustomer Service representative/Technical Support Representative at Hinduja Global Solutions

  • Rowena LoraRowena Lora

    Customer Service, Technical Support & Sales Representative at IQORCustomer Service, Technical Support & Sales Representative at IQOR

  • Thomas AkhigbeThomas Akhigbe

    Customer-service/ Technical Support Representative at Verizon WirelessCustomer-service/ Technical Support Representative at Verizon Wireless

CREATE PROFILE
Sheryl A. Brown