Microsoft Office Suite of Applications
SHERYL A. MATHEWS
South Jordan,UT
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Office Manager Assistant
Department of State, Regional Security Office (RSO), U.S. Bi-Mission Jakarta, Indonesia
12.2023 - 09.2025
- Provided administrative and logistical support to the Regional Security Office in accordance with standard operating procedures, regulatory requirements, and training needs.
- Supported all RSO communications through monitoring and responding to the RSO shared Outlook Mailbox and phone system.
- Utilized the myServices enterprise application to manage, process and approve or reject access requests submitted to the RSO for approval according to security, regulatory, clearance requirements.
- Created and presented training for embassy personnel regarding “Access Request” standard operating procedures and the myServices user interface.
- Maintained clearance information in the RSO database.
- Verified and processed incoming embassy personnel for required position, clearance and access documentation to provision and provide the appropriate physical and logical access.
- Scheduled required security briefings for incoming personnel and assured all support materials were maintained.
- Received three awards regarding the deployment, roll-out and implementation of a new security badge system and procedures.
Scheduling Specialist
Flight Safety International, San Antonio, TX
08.2022 - 03.2023
- Acted as liaison and manager of the customer/client scheduling process, in accordance with standard operating procedures, regulatory requirements, and training needs.
- Maintained continuous communication with customers/clients, program managers, program instructors, and Scheduling Lead/Manager to assure the accuracy of the schedule.
- Understood and applied regulatory requirements, including country specific guidance to scheduling and communication to assure that training objectives and documentation complied with applicable regulations.
- Assessed, organized, planned and assigned personnel and facility resources to customer/client training events.
- Verified instructor, equipment and facility training qualifications were current and updated in the scheduling system.
- Successfully navigated and operated the SAP Genesis scheduling system/database, including regular updates to customer and client profiles, credentials, current schedule training preferences, training objectives, and program capacity etc.
- Utilized Microsoft teams and a suite of customized tools to optimize scheduling.
Senior Office Assistant/Manager
Assist2Sell Real Estate Brokerage, Crestview, FL
11.2013 - 03.2016
- Assisted in all aspects of the management of approximately 70 Single Family Rental homes, including scheduling maintenance and inspections.
- Performed and scheduled inspections of rental properties and issued reports to management.
- Handled phones and correspondence and other receptionist duties.
- Updated and maintained all listing applications and office management software including data input for these systems and the backup recovery system.
- Assured that all real estate transactions were properly and completely documented and filed for archiving. Assured contracts and leases were executed fully and accurately.
- Generated monthly staff schedules for the office.
Senior Quality Assurance Specialist
Tandem Labs, Salt Lake City, UT
08.2007 - 11.2008
- Scheduled and performed inspections and multi-site audits of facilities, equipment, and software validations in support of active clinical and pre-clinical studies.
- Issued reports to management for all inspection and auditing activities.
- Assisted with Computer Software and Equipment Validation auditing procedures.
- Advised Project Managers and Client Representatives regarding the development and implementation of quality processes and procedures to ensure regulatory compliance in all aspects of operations.
Quality Assurance Specialist II
Tandem Labs, Salt Lake City, UT
08.2006 - 08.2007
- Performed all Quality Assurance auditing functions and provided overall assessment of compliance for ongoing clinical and pre-clinical studies.
- Performed internal department audits and provided recommendations.
- Interacted with both government and client representatives for quality and compliance of ongoing studies.
Quality Assurance Compliance Specialist
Tandem Labs (Formerly Northwest Bioanalytical of NWT, Inc.), Salt Lake City, UT
10.2002 - 08.2006
- Responsible for conducting and reporting audits and inspections of facilities, projects, reports and support operations to assess compliance with Food and Drug Administration (FDA) Good Laboratory Practices (GLP) regulations and industry standards.
- Served on the Information Systems Compliance Committee.
Quality Assurance Compliance Auditor
NWT, Inc., Bioanalytical Division, Salt Lake City, UT
07.2000 - 10.2002
- Conducted audits and reported inspections of projects and reports on clinical and pre-clinical studies to assess compliance with FDA GLP regulations and industry standard.
Scientist
NWT, Inc., Bioanalytical Division, Salt Lake City, UT
05.1999 - 07.2000
- Prepared and analyzed study samples, quality controls, stock standards and reagents for validation and sample analysis as described in the analytical methods for HPLC/MS/MS analysis.
- Aided in the implementation of a quality control process for the reference material documentation.
Lab Technician II
NWT, Inc., Drug Testing Division, Salt Lake City, UT
10.1998 - 05.1999
- Prepared samples and analytical run sequencing for forensic drug testing by GC/MS. Also performed maintenance on calibration of lab equipment.
- Established and maintained the department metrics measuring turn-around time, analytical run failure rates, along with the frequency and type of documentation errors.
Chemistry Lab Technician
Western Zirconium, Ogden, UT
03.1997 - 10.1998
- Prepared zirconium and hafnium samples for analysis on a Jarrell Ash Inductively Coupled Plasma (ICP), LECO FTIR combustion analysis and other analysis under the Nuclear Regulatory Commission regulations. Samples were analyzed to monitor the quality of nuclear grade zirconium and hafnium for use in nuclear reactor rods.
Education
B.S. - Cyber Security
Western Governor's University
10.2028
A.A.S. - Chemical Technician
Weber State University
Ogden, UT08.1999
Skills
- Microsoft Office Applications/Microsoft Teams
- SAP Genesis
- Access Database
- Toolkit (Proprietary Real Estate Management System)
- Appfolio Property Management System
- MLS (Multiple Listings Database for Real Estate)
- Watson DMLIMS Version 72
- Reese Monitoring Software system
- VelQuest, SmartLab/SmartShell/ePMC Version 30
- Analyst Sciex HPLC/MS/MS Instrument Software
- Relationship building
- Organizational skills
- Clear oral/written communication
- Customer service
- Data entry
- Office management
- Employee training
- Training and coaching
- Operations management
- Scheduling coordination
- Staff training
- Strategic planning
Certification
- ITIL 4, PeopleCert - July 15, 2025
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeContract WorkPart TimeLocation Preference
RemoteHybridOn-SiteImportant To Me
Work-life balanceCareer advancementCompany CultureHealthcare benefitsWork from home optionPaid time offPaid sick leave401k matchPersonal development programsFlexible work hoursSoftware
SAP Genesis
Toolkit and Appfolio (Proprietary Real Estate Applications)
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Languages
English
Native or Bilingual
German
Elementary
Indonesian
Elementary
Timeline
Office Manager Assistant
Department of State, Regional Security Office (RSO), U.S. Bi-Mission Jakarta, Indonesia
12.2023 - 09.2025
Scheduling Specialist
Flight Safety International, San Antonio, TX
08.2022 - 03.2023
Senior Office Assistant/Manager
Assist2Sell Real Estate Brokerage, Crestview, FL
11.2013 - 03.2016
Senior Quality Assurance Specialist
Tandem Labs, Salt Lake City, UT
08.2007 - 11.2008
Quality Assurance Specialist II
Tandem Labs, Salt Lake City, UT
08.2006 - 08.2007
Quality Assurance Compliance Specialist
Tandem Labs (Formerly Northwest Bioanalytical of NWT, Inc.), Salt Lake City, UT
10.2002 - 08.2006
Quality Assurance Compliance Auditor
NWT, Inc., Bioanalytical Division, Salt Lake City, UT
07.2000 - 10.2002
Scientist
NWT, Inc., Bioanalytical Division, Salt Lake City, UT
05.1999 - 07.2000
Lab Technician II
NWT, Inc., Drug Testing Division, Salt Lake City, UT
10.1998 - 05.1999
Chemistry Lab Technician
Western Zirconium, Ogden, UT
03.1997 - 10.1998
A.A.S. - Chemical Technician
Weber State University
B.S. - Cyber Security
Western Governor's University
Similar Profiles
Melissa WilliamsMelissa Williams
Administrative Support Specialist GS-301 at U.S. Department of Homeland Security, Office of the Chief Human Capital OfficerAdministrative Support Specialist GS-301 at U.S. Department of Homeland Security, Office of the Chief Human Capital Officer
Paolo V. MarinucciPaolo V. Marinucci
Logistics Coordinator at All Native Group (ANG Contractor), supporting U.S. Department of State, Bureau of Medical Services, Office of the Executive Director, General Services Division (MED/DO/EX/GSO)Logistics Coordinator at All Native Group (ANG Contractor), supporting U.S. Department of State, Bureau of Medical Services, Office of the Executive Director, General Services Division (MED/DO/EX/GSO)
ANTHONY T. ANDERSONANTHONY T. ANDERSON
Security Processor at U.S. Department of State – Bureau of Diplomatic SecuritySecurity Processor at U.S. Department of State – Bureau of Diplomatic Security
Tattiana FlindersTattiana Flinders
Enterprise Customer Success Manager at AnteriadEnterprise Customer Success Manager at Anteriad
Savanna PoteetSavanna Poteet
Server at STK DowntownServer at STK Downtown