Sheryl Anderson
Aiken,SC
Summary
Dedicated team lead skilled in training coordination and staff development. Successfully enhanced new hire readiness and compliance through effective training sessions, fostering a culture of excellence in patient care and operational efficiency.
Overview
15
15
years of professional experience
Work History
Team Lead for Long Term Care
SC Medicaid
Aiken, South Carolina
06.2019 - Current
- Led team to implement Medicaid policy changes, ensuring accurate updates and seamless integration.
- Resolved complex eligibility and benefits issues, ensuring uninterrupted patient service delivery.
- Coordinated training sessions on Medicaid procedures, enhancing new staff's operational readiness.
- Mentored junior staff on best practices for patient care and support, enhancing team competency.
- Trained new hires in essential processes, ensuring adherence to industry standards.
- Efficiently handled escalated customer complaints, improving overall satisfaction.
- Ensured team compliance with company policies, reinforcing regulatory adherence.
Administrative Assistant / Examiner
SC Department of Motor Vehicles
Aiken, SC
12.2011 - 05.2019
- Coordinated scheduling for appointments and driver testing sessions, optimizing operational flow.
- Processed vehicle registrations and renewals efficiently, streamlining operations and enhancing service delivery.
- Evaluated driver qualifications and issued licenses and permits, ensuring compliance with regulatory standards.
- Managed customer inquiries via phone and in-person, improving service quality and customer satisfaction.
- Answered phone calls and emails, providing information for effective business correspondence.
- Prepared documents and reports to support management decision-making.
- Maintained accurate records in the database system to ensure data integrity.
- Organized handling of confidential documents in accordance with established protocols.
Education
Some College (No Degree) - Office Management
Augusta Technical College
Augusta, GA08-1992
High School Diploma -
Academy of Richmond County
Aiken05-1991
Skills
- Medicaid policy compliance
- Patient care standards
- Training coordination
- Patient issue resolution
- Stakeholder engagement
- Data record maintenance
- Team mentoring
- Effective communication
- Problem solving
- Time management
- Client communication
Timeline
Team Lead for Long Term Care
SC Medicaid
06.2019 - Current
Administrative Assistant / Examiner
SC Department of Motor Vehicles
12.2011 - 05.2019
Some College (No Degree) - Office Management
Augusta Technical College
High School Diploma -
Academy of Richmond County