SHERYL BATTLES
Houston
Summary
Adept Quality Control Specialist with a proven track record at Bayou City Luxe, enhancing product quality by over Number% through rigorous testing and quality management systems. Known for exceptional problem-solving skills and team collaboration, consistently exceeding quality standards and reducing customer complaints. Skilled in laboratory testing and fostering a culture of continuous improvement.
Overview
8
8
years of professional experience
Work History
Quality Control Specialist
Bayou City Luxe
07.2024 - Current
- Collaborated with cross-functional teams to ensure consistent adherence to quality standards across all products.
- Inspected finished goods to verify conformance with customer specifications and company quality standards.
- Participated in external audits as a subject matter expert, showcasing organizational commitment to excellence in quality management systems implementation.
- Minimized down time Number% by reducing production rework and recalls.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Reduced customer complaints by conducting thorough inspections and addressing issues proactively.
- Enhanced product quality by implementing rigorous testing procedures and identifying areas for improvement.
- Reported problems and concerns to management.
- Inspected items and compared against standards to meet regulatory requirements.
- Liaised between quality control and other departments and contractors, providing project updates and consultation.
Housekeeping/ Room Attendant
Ponte Vedra Beach Resorts
04.2017 - 05.2023
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
- Consistently met or exceeded room inspection scores by diligently following established guidelines for cleanliness and presentation.
Education
Diploma -
Ernest Ward High School
McDavid, FL08.1997
Skills
- Laboratory testing
- Quality training
- Internal audits
- Quality metrics
- Quality management systems
- Product inspection
- Safety monitoring
- Quality control plans
- Cleaning validation
- Production housekeeping
- Sterilization validation
- Quality control reporting
- Customer complaint handling
- Customer service
- Problem-solving skills
- Team collaboration
- Team leadership
- Decision-making
- Detail-oriented
- Safety procedures
- Quality improvements
- Documentation and reporting
Timeline
Quality Control Specialist
Bayou City Luxe
07.2024 - Current
Housekeeping/ Room Attendant
Ponte Vedra Beach Resorts
04.2017 - 05.2023
Diploma -
Ernest Ward High School
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