Sheryl Berry
Server
Chula Vista,CA
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Motivated Server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Dependable Server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Hostess
Coral Bay Resorts Bahrain
Coral Bay, Bahrain
2018.09 - 2019.09
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Answered customer questions about hours, seating, and menu information.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Used cash registers and credit card machines to cash out customers.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Relayed guest comments or suggestions to manager on duty for further action.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Accommodated special seating requests for guests to enhance satisfaction.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Advised customers about special offerings and menu items to help drive sales.
- Took initial drink orders and relayed information to wait or bar staff.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Waitress
Best Western Hotel-Bahrain
Juffair City, Bahrain
2010.12 - 2015.12
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Bussed and reset tables to keep dining room and work areas clean.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Met with chef to review daily specials and menu changes.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
Waitress
Copung -Copung Grill And Restaurant Philippines
Angeles City, Philippines
2010.03 - 2010.11
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Greeted new customers, discussed specials, and took drink orders.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
High School Diploma -
Malabon National High School
Malabon City, Philippines 2000.03 - 2000.03
Skills
High-volume dining
To-go order preparation
Kitchen staff coordination
Bar terminology
Bill computation
Dining area maintenance
Menu board art
Item promotion
Interactive communication skills
Guest seating arrangements
Beverage preparation
Hospitality service expertise
Front-of-house display creation
Menu presentation
Impression management
Reservation coordination
Performance improvement
Food station setup
Ordering procedures
Table setting knowledge
Food running
Food preparation and safety
Group reservations management
Timeline
Hostess
Coral Bay Resorts Bahrain
2018.09 - 2019.09
Waitress
Best Western Hotel-Bahrain
2010.12 - 2015.12
Waitress
Copung -Copung Grill And Restaurant Philippines
2010.03 - 2010.11
High School Diploma -
Malabon National High School
2000.03 - 2000.03