SHERYL CASE
Yakima,WA
Summary
Billing management professional with strong expertise in financial oversight, invoicing, and accounts receivable processes. Known for fostering team collaboration and driving results, ensuring seamless operations and client satisfaction. Adept at adapting to evolving needs and establishing efficient workflows through leadership, analytical skills, and attention to detail. Highly reliable, with focus on precision and efficiency in managing billing cycles.
Overview
38
38
years of professional experience
Work History
Billing Manager (Director of Finance)
Mountainview Home Health
06.2001 - Current
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Worked with customers to develop payment plans and bring accounts current.
- Reviewed billing problems, researched issues, and resolved concerns.
- Performed billing, collection, and reporting functions for office generating over $3.5 million annually.
- Streamlined claim appeals process by creating clear documentation guidelines and templates for staff use.
- Managed a team of dedicated medical billers, focusing on professional development opportunities and maintaining a positive work environment conducive to high levels of productivity.
- Analyzed reports to identify areas for improvement in the overall billing process, leading to increased revenue collection rates.
- Collaborated with providers and staff to ensure accurate coding for billing purposes.
- Increased patient satisfaction by addressing billing inquiries promptly and professionally.
- Optimized cash flow by regularly reviewing aging account balances and implementing tactics for timely collections from patients or insurers.
- Assisted with recruiting, interviewing, and hiring new department employees.
- Prepared monthly reconciliation of revenue and adjustments to go from billing software to financial software.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Reduced denied claims through diligent review, correction, and resubmission of errors.
- Trained team members on best practices in medical billing, ensuring consistent high-quality work across the department.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
Billing Rep II - Home Care
Providence Yakima Medical Center & Hospice
05.1991 - 06.2001
- Prepare all billing for Home Health Medicare, Home Health Medicaid, Maternal Child Health, and Home Health Healthy Options for reimbursement
- Perform computerized electronic claim entry and reporting
- Maintain and update billing information, policies and procedures
- Develop policy and procedures
- Audit records
- Enter cash receipts and prepare month end journal entry
- Process month end and print all month End reports
- Set up and maintain main utility files in system
- Responsible for all computer software update maintenance and communicate changes to Management and coworkers
- Decreased billing errors to under 5%
Medicare Biller
Internal Medicine Associates of Yakima, Inc.
02.1991 - 05.1991
- Prepare all billing for Medicare
- Maintain and update billing information
- Enter cash receipts, file maintenance and month end processing
- Filing, medical record request processing and any related work as required
Medicare Part B CORR II (Secondary Claim Review), MRA, Claims Examiner
Blue Cross Blue Shield of Illinois
01.1987 - 01.1990
- Secondary claim review, research, and letter writing
- MRA - medical review auditing, initial basic claims and appeals, research, letter writing, and updating files
- Claims Examiner - processed claims, ICD-9 coding, filing, indexing
- Manual guideline update maintenance
- Batch transfers and inventory
- Assisted in training and support of night shift data entry staff
Education
Graphics Communication -
Yakima Valley Vocational Skills Center
06.1991
Business Administration -
Shoreline Community College
Yakima, WA06.1985
Electronics -
North Seattle Community College
12.1982
Industrial Drafting and Design -
South Seattle Community College
03.1982
Skills
- Cash flow management
- Revenue recognition
- Account reconciliation
- Attention to detail
- DDE (Direct Dial Entry)
- ICD-10, CPT, HCPCS coding
- Problem-solving abilities
- Prioritizing and planning
- Reliability
- Multitasking Abilities
References
Cindy Portera, PT
PO Box 668
100 Pheasant Haven Rd
Selah, WA 98942
(509) 901-0396
Ann Leupold, PT Manager
420 S 72nd Ave, Suite 180
Yakima, WA 98908
(509) 930-9997
Annlpt@yahoo.com
Cristina Sideris, LICSW
PO Box 9451
Yakima, WA 98909
(509) 961-3417
Siderismsw@yahoo.com
Kay Maletta, Staff Assistant
1808 S 69th Ave
Yakima, WA 98908
(509) 307-1144
kay_al_0125@q.com
Timeline
Billing Manager (Director of Finance)
Mountainview Home Health
06.2001 - Current
Billing Rep II - Home Care
Providence Yakima Medical Center & Hospice
05.1991 - 06.2001
Medicare Biller
Internal Medicine Associates of Yakima, Inc.
02.1991 - 05.1991
Medicare Part B CORR II (Secondary Claim Review), MRA, Claims Examiner
Blue Cross Blue Shield of Illinois
01.1987 - 01.1990
Business Administration -
Shoreline Community College
Electronics -
North Seattle Community College
Industrial Drafting and Design -
South Seattle Community College
Graphics Communication -
Yakima Valley Vocational Skills Center
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