Sheryl Chandler
Queen Creek,AZ
Summary
Seasoned underwriter and insurance leader with expertise in risk assessment, claims evaluation, and underwriting guidelines. Successfully managed diverse team, driving premium growth and boosting customer satisfaction through strong client relationships. Committed to delivering tailored underwriting solutions that enhance profitability and support business expansion.
Overview
1
1
Certification
30
30
years of professional experience
Work History
Territory Director
Nationwide E&S/Specialty
Scottsdale, AZ
03.2005 - 12.2024
- Led Florida underwriting team with over 20 agents and $120 million Written Premium.
- Managed wind catastrophe exposure in Florida focusing on aggregate availability, agency contribution and results.
- Knowledge of Property, Inland Marine, Liability coverages, Facultative Reinsurance placement and insurance treaties. Participated in audits completed by treaty reinsurers.
- Wrote shared/layered property risks for Miami-Dade Schools and Broward County Board of County Commissioners.
- Maintained strong relationships with agents to maximize their portfolio.
- Collaborated with underwriting teams to evaluate risk and deliver customized solutions.
- Trained underwriting staff and mentored underwriters in trainee program.
- Served on team that developed Contract Underwriting agency premium commitment process.
- Reviewed and approved referrals from underwriters and provided technical support on accounts.
- Developed Light Product Manufacturing Program and Day Spa guidelines after identifying customer and underwriter needs.
- Identified improvement opportunities for processes and served on Processes and Procedure Committee.
- Worked with Florida insurance regulators assisting with fraudulent insurance cases.
- Testified in jury trial as company representative for liability claim.
- Monitored industry trends and competitor activities regularly.
- Solicited and evaluated insurance applications to approve or decline risks based on company guidelines.
- Conducted accurate and thorough risk selection with proper classification of insureds.
- Maintained relationships with key stakeholders, including underwriting team, agents and reinsurers.
Senior Underwriter
Nationwide E&S/Specialty
Scottsdale, AZ
10.1994 - 03.2005
- Evaluated insurance applications for risk assessment and coverage needs.
- Underwrote Property, Inland Marine, Liability coverages.
- Managed agency territories across several states - Florida, Illinois, Michigan, Minnesota, Wisconsin, Maine, Vermont and New Hampshire.
- Collaborated with agents to clarify policy details and underwriting requirements.
- Communicated with clients to explain coverage options and policy terms.
- Analyzed claims history to detect red flags in underwriting decisions and mitigate risk.
- Assessed agency results and made recommendations on classes and other coverage terms to maximize their portfolio.
- Completed agency audits, internal and external.
- Participated in projects for Pinnacle Committee, Underwriting Guide, Programs and development of Internal Submit Guide
Education
Bachelor of Arts - Political Science
Arizona State University
Tempe, AZSkills
- Underwriting guidelines
- Risk assessment
- Premium pricing
- Claims evaluation
- Product development
- Competitive analysis
- Customer relationship management
Certification
- Associate in Commercial Underwriting (AU)
- INS Designation (INS 21, INS 22, INS 23)
Affiliations
- Blood Donations
- Volunteered at St. Mary's Foodbank with team packing food boxes and making pizzas
Timeline
Territory Director
Nationwide E&S/Specialty
03.2005 - 12.2024
Senior Underwriter
Nationwide E&S/Specialty
10.1994 - 03.2005
Bachelor of Arts - Political Science
Arizona State University