Hardworking and efficiency-driven Office Administration with advanced communication and project management abilities developed over 15 years of experience in Law and Property management office settings. Manage all documentation, recordkeeping and organizational needs to support for 250 properties and vast amount of clients seeking legal counsel. Efficiently oversee office day to day operations.
Overview
11
11
years of professional experience
Work History
Real Estate Administrative Assistant
Phoenician Realty Group
Murrysville, PA
10.2016 - Current
Provided support to agents by scheduling appointments, preparing marketing materials, and researching properties for sale.
Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Handled incoming calls and directed callers to appropriate department or employee.
Administrator
Daffner & Associates Law Firm
Pittsburgh, PA
11.2012 - 02.2021
Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
Organized and prioritized case loads of [Number] attorneys.
Photocopied all correspondence, documents and other printed materials.
Coordinated multiple schedules using online calendaring system.
Revised and maintained master calendar to coordinate meetings across multiple time zones.
Arranged case files and maintained records and notebooks.
Compiled meeting agendas and supportive materials ahead of meetings.
Acted as liaison between clients, vendors and attorneys.
Greeted visitors to the office in a professional manner while providing support to attorneys as needed.
Coordinated court filings including scheduling hearings, filing deadlines and calendaring events.
Mentored junior team members and managed employee relationships.
Organized case files by creating and maintaining document filing systems for easy retrieval of information.
Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
Sorted and distributed incoming faxes, letters and emails for office distribution.
Scheduled depositions, mediations and arbitrations with parties involved in litigation cases.
Received and disbursed incoming mail.
Facilitated communications by forwarding emails, transferring calls and filing documents.
Maintained attorney calendars by keeping track of appointments, meetings and conferences.
Coordinated and scheduled meetings and telephone conferences.
Checked office supplies stock and placed orders to maintain levels.
Answered [Number] calls per shift to assist with customer questions and concerns.
Prioritized and organized tasks to efficiently accomplish service goals.
Worked with cross-functional teams to achieve goals.
Completed day-to-day duties accurately and efficiently.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Exceeded customer satisfaction by finding creative solutions to problems.
Responsible for multiple utility bill for 250 plus properties make monthly payments
In charge of recording all vendors invoices and rendering payment
Receive, record, and deposit rent checks and other payments
Competentlly operated Payments and deposits in Operating , Escrow, and Investor accounts
Ability to quickly handle emergencies and problem solve
Education
High School Diploma -
Heritage Academy
Plum Borough PA
06-1993
Skills
Appointment Scheduling
Expense Tracking
File Management
Meeting Coordination
Client Correspondence
Phone and Email Etiquette
Administrative Support
Decision-Making
Project Management
Work Order Management
Multitasking and Organization
Vendor Account Management
Customer Service
Conflict Management
Commercial Real Estate
Residential Real Estate
Public Speaking
Rent Collection
Custom
When not working I have vast range of hobbies and interest. My volunteer work over 20 plus years. Has given me experience in promoting causing close to my heart. I have experience in planning small to large events from beginning to end. Wether it was a small luncheon, or larger event that required more planning in various departments. Such as venue , entertainment. food / beverage, parking, regestration ect.
Director of Operations at THE PHOENICIAN RESORT and CANYON SUITES AT THE PHOENICIANDirector of Operations at THE PHOENICIAN RESORT and CANYON SUITES AT THE PHOENICIAN
Real Estate Professional at Maximum One Realty, Crye-Leike Realtors, Ian Marshall Realty, Remax Realty GroupReal Estate Professional at Maximum One Realty, Crye-Leike Realtors, Ian Marshall Realty, Remax Realty Group