Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Sheryl Cook

Sheryl Cook

Lynnwood,WA

Summary

Enthusiastic business leader with dynamic experience planning, leading and improving activities to support successful business operations. Strategic in developing high level vision and grounded in tactics to execute.

Experienced strategic consultant with top-level skills in Business Architecture. Likeable personality and customer-focused background coupled with expertise in Change Management. Ready to tackle new challenges and build success with exciting organization.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Owner | Consultant | Coach

SHERYL COOK CONSULTING
Oroville, WA
05.2019 - Current
  • Consulted with customers to assess needs and propose optimal solutions.
  • Developed key change management strategies to drive and maintain end user adoption of new technologies.
  • Devised playbook to boost long-term business success and increase adoption rates.
  • Maximized efficiency by coaching and mentoring personnel on change management principles, industry practices, company procedures and technology systems.
  • Discovered areas of improvement by analyzing operational reports.

Strategic Business Architect /Senior Change Management Consultant

SLALOM CONSULTING
Seattle, WA
12.2014 - 05.2019
  • Engaged with business partners at various levels of organization to understand strategic business capabilities and identify opportunities for maturity.
  • Developed capability maps, value streams, process architecture and roadmaps as tool to align with technology efforts.
  • Identified optimization potentials such as leveraging shared capabilities between processes, increasing adoption of technology or simplifying products and services to drive long-term improvements.
  • Led Business Architect training class for 20+ colleagues, utilizing practical experience and BIZBOK guide.
  • Developed strong internal and external relationships through demonstrating understanding of complex business problems, utilizing critical thinking skills, leveraging emotional intelligence and skillful communication.
  • Detected workforce collaboration use cases and problems from employees and business partners through interviews, focus groups and surveys.
  • Oversaw change management efforts using ADKAR methodology to support implementation of critical initiatives driving technology, process and culture changes.
  • Partnered with stakeholders to build business cases and create portfolio proposals to achieve desired outcomes.
  • Developed solutions to address complex issues and operational gaps.
  • Designed processes and systems supporting business needs before, during and after transitions.

Senior Program Manager

HAWAIIAN AIRLINES
Honolulu, HI
06.2013 - 11.2014
  • Directed Sales and Marketing, Revenue Management, and Loyalty Programs.
  • Designed and implemented development and project management best practices between PMO and Development teams in support of Sales and Marketing initiatives.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Reported regularly to managers on project budget, progress and technical problems.
  • Built successful project plans covering objectives, resources and staffing to meet schedules.
  • Sourced, vetted and managed vendors needed to accomplish project goals.
  • Collaborated with development teams, internal customers and product line management to verify delivery of desired quality requirements to distributors.
  • Developed and maintained Sales and Marketing roadmap while collaborating with executives to establish prioritization and risk mitigation strategies.
  • Devised change management activities for better cross organizational communication and transparency.
  • Partnered with Sales and Marketing Customer Experience executive team to ensure higher quality for release management planning.

Senior Program and Change Manager

SLALOM CONSULTING
Seattle, WA
09.2006 - 06.2013
  • Using best practice methodologies, worked with business and IT to form collaborative relationship in effort to validate workflow and requirements
  • Facilitated As is and to be process documentation sessions across multiple business units and including 100+ stakeholders
  • Converted high level strategy to detailed roadmap including executable project plan
  • Developed new organizational structure to support long term sales and marketing strategy, including performance planning, metrics, compensation model, and staffing within union-based organization
  • Partnered with business teams to understand needs and mitigate potential problems.
  • Directed training and retraining of employees to boost performance and enhance business results.
  • Facilitated ongoing decision-making processes that ultimately redefined roles and responsibilities across organization.
  • Develop, implemented, and trained Change Management Process between business and IT
  • Defined change management efforts to support implementation of critical initiatives driving technology, process and culture changes.

Education

Bachelor of Arts - Accounting

Whitworth University
Spokane, WA
05.1996

Skills

  • Business Architecture
  • Strategic Planning and Execution
  • Change and Growth Management
  • Prosci Certified
  • Risk and Mitigation Analysis
  • Business Transformation
  • Operational Analysis
  • Process re-engineering and improvement
  • Program and Project Manager
  • Self-starter
  • Effective Communicator and Public Speaker
  • Analytical and Critical Thinker
  • Complex Problem-Solving
  • Integrity and Transparency
  • Balanced Work Ethic
  • Coaching and mentoring

Accomplishments

Technology, Healthcare, Non-Profit, Mining, Insurance, Wireless, Airlines and Aerospace

Certification

  • Prosci ADKAR Certification in Organizational Effectiveness and Change Management
  • Certified Six Sigma Green Belt
  • Certified Development Coach

Timeline

Owner | Consultant | Coach

SHERYL COOK CONSULTING
05.2019 - Current

Strategic Business Architect /Senior Change Management Consultant

SLALOM CONSULTING
12.2014 - 05.2019

Senior Program Manager

HAWAIIAN AIRLINES
06.2013 - 11.2014

Senior Program and Change Manager

SLALOM CONSULTING
09.2006 - 06.2013

Bachelor of Arts - Accounting

Whitworth University

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Sheryl Cook