Sheryl Cooley
Philadelphia,PA
Summary
Hardworking and focused Administrative professional offering excellent communication, planning, and prioritization skills demonstrated through multiple years of performance. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. Knowledgeable Program Assistant successful at working in both team-based and self-directed capacities. Driven to maintain smooth operations through knowledgeable and skilled support.
Overview
36
36
years of professional experience
Work History
Program Administrative Assistant
Jefferson University- Philadelphia University
03.2016 - Current
- Responsible for interviewing and management of student workers.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Increased team efficiency by managing schedules, organizing meetings, and maintaining accurate records.
- Proofread, revised, and edited documents for accuracy, prepared photocopies and facsimiles, sorted, screened, and distributed incoming and outgoing mail
- Evaluated program performance by analyzing key performance indicators, identifying areas for improvement, and proposing actionable solutions.
- Assisted in therecruitment process for new staff members by reviewing resumes, scheduling interviews, and participating in candidate evaluations as needed.
- Assisted with planning and coordinating day-to-day and special program activities.
- Optimized workflow efficiency by creating user-friendly templates for frequently used documents and forms.
- Recorded and tracked operational expenses to identify and eliminate wasteful spending.
- Conducted research and analyzed data to inform program decisions.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Coordinated and communicated with external stakeholders to support program objectives.
- Established strong working relationships with stakeholders through consistent professionalism and excellent communication skills.
- Streamlined office processes by implementing new administrative procedures and protocols.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Supported program goals with thorough research, data analysis, and report generation.
Program /Medical Support Service Assistant (Temp)
Loyal Source Government Services
07.2013 - 03.2016
- Responsible for administrative duties for the Patient &Executive Nursing staff and Patient/Nursing Care Service Department
- Handles routine inquiries from both Staff and Patients, provided technical assistance and answering questions regarding the general inquiries
- Screens telephone calls or personal contact with staff/inmates, utilizing own judgement in directing the caller to the most qualified staff member
- Prepared correspondence, reports, spreadsheets, proofread, revised, and edited documents for accuracy, data entry, sorted, screened, and distributed incoming and outgoing mail; prepared photocopies and facsimiles, preparing presentations
- Ordering office supplies
- Arranged meetings, scheduled interviews, maintained several Executive Nurses schedules
- Coordinate travel arrangements
- Processed Board actions, Maintained and Prepared credentialing files, maintaining and updating licensing and other credentialing certification/verification
- Answering multiple telephone lines
- Various other administrative duties.
Administrative Coordinator (Temp)
University of Penn School of Nursing, Procurement & Entrepreneurship-Unique Advantage Staffing
03.2012 - 07.2013
- Responsible for Administrative duties (e.g., correspondence, reports, spreadsheets, ordering office supplies)
- Proficient using Banner, Banner advancement, Canvas, Study.net and Polaris systems
- Proofread and edited syllabus and various documents for accuracy and data entry
- Sorted, screened, and distributed incoming and outgoing mail, prepares photocopies and facsimiles
- Events planning, Program coordination, Arranged meetings and conferences
- Scheduled interviews and appointments for one or more individuals
- Processed orders for research using Polaris, processed concurrences and various other duties.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Streamlined office operations by implementing efficient administrative processes and procedures.
Administrative Clerk (Temp)
Temple University
09.2011 - 02.2012
- Responsible for administrative duties for Institutional Advancement gift accounting and records department
- Creating and scanning documents into the back-up data system
- Processing credit card charges using QuikPay and lockbox systems
- Updating constituent information using Banner Advancement system, cataloguing checks, processing returned mail, correspondence and various other duties.
Sr. Administrative Assistant to the VP for Mission
Saint Joseph's University
09.2000 - 03.2011
- Responsible for administrative duties for VP for Mission and Diversity
- Managed multiple department budgets, accounts payable and receivable, data entry
- Events planning, Program coordination, Arranged and planned meetings and conferences
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Supported project teams in achieving their goals through proactive assistance with research, data analysis, and report preparation.
- Coordinated seamless onboarding experiences for new hires to ensure they were properly equipped with the necessary tools to succeed in their roles from day one. Also managed student workers and administrative staff
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Served as a reliable point of contact for both internal and external stakeholders, demonstrating strong problem-solving skills to address any issues that arose.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Maintained personal schedule, professional calendar, and individual appointments for senior staff members.
- Scheduled interviews and appointments, maintaining one or more individual schedules; coordinate travel arrangements, prepared presentations, journal entries and various other duties.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Front Desk Associate/Night Auditor
The Warwick Hotel and Towers
10.1998 - 09.2000
- Responsible for management of overnight staff
- Reconciling credit card accounts, bank deposits, cash flow, sales journal, charge receipts, preformed register audits, checking closing figures for payables and receivables, posting miscellaneous receipts, coordinating transaction, processing
- Coordinating group registration and check outs
- Performing additional information and related account data and preparing journal entries.
Assistant Group Supervisor
YMCA of Roxborough
01.1995 - 03.1998
- Assistant management of childcare center's before and aftercare program, organizing and implementation of extracurricular activities, maintaining and ordering supplies, assisting students with homework, classroom and teacher assistant.
Learning Center Coordinator
Philadelphia Youth Service Corps
02.1988 - 06.1994
- Served as Administrative Assistant to the Executive Director and Secretary for the Board of Directors
- Procurement and contract coordination
- Management of multiple educational sites
- Supervision of educational staff
- Providing instructional support for At -Risk and adjudicated youth, analyzing student reading processes and developments, administering aptitude test and tracking progress to young adult
- Assisted with curriculum development
- School district liaison, coordinating administrative policies administering participant tracking
- Teaching a multitude of subjects to many different grade levels, counseling at-risk youth
- Life skills, and Employment training, providing crisis intervention, record keeping, payroll processing, updating MIS system.
Education
High school diploma -
John Bartram High School
Philadelphia, PABusiness Administration -
Temple University
Philadelphia, PA01.1999
Skills
- Proficient with Microsoft Office, and Google Suite Suite
- Account Reconciliation, Payroll processing, and Journal Entries
- Crisis Intervention
- Hotel & Hospitality experience
- Patient and Guest Services
- Front desk and PBX Switchboard Experience
- Customer service and some retail experience
- Supervising experience and Office management
- Accounts receivable /Accounts payable
- Some Medical terminology
- Childcare Experience
- Co- owner of Catering and Events Business
- INTERNSHIP 1988 - 1994 Interact, Philadelphia, PA Certification in crisis phone counseling
Timeline
Program Administrative Assistant
Jefferson University- Philadelphia University
03.2016 - Current
Program /Medical Support Service Assistant (Temp)
Loyal Source Government Services
07.2013 - 03.2016
Administrative Coordinator (Temp)
University of Penn School of Nursing, Procurement & Entrepreneurship-Unique Advantage Staffing
03.2012 - 07.2013
Administrative Clerk (Temp)
Temple University
09.2011 - 02.2012
Sr. Administrative Assistant to the VP for Mission
Saint Joseph's University
09.2000 - 03.2011
Front Desk Associate/Night Auditor
The Warwick Hotel and Towers
10.1998 - 09.2000
Assistant Group Supervisor
YMCA of Roxborough
01.1995 - 03.1998
Learning Center Coordinator
Philadelphia Youth Service Corps
02.1988 - 06.1994
High school diploma -
John Bartram High School
Business Administration -
Temple University
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