Sheryl Cooper
San Antonio,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
34
34
years of professional experience
Work History
Credit Representative
Marathon Petroleum
01.2012 - Current
- Account Management of customer accounts. Specialize in Wholesale accounts (Aviation, large box stores, large jobbers.
- Ensure accounts stay within credit limits and current. (Manage accounts with credit limits up to $150MM.)
- Answer incoming customer calls/emails regarding invoices.
- Apply problem-solving skills to resolve disputes and facilitate payments. Work with Accounting/Billing/Tax teams to resolve issues.
- Ability to develop strong customer relationships (both internal and external).
- Weekly reporting to management team regarding accounts with large past dues and provide steps being taken to resolve.
- Manage collection work and contacted customers to collect delinquent balances.
- Work closely with IT teams on customer/account issues that result from system issues that need quick resolution.
- Participated in three major system upgrades. Assisted with testing and go-live activities.
- Assisted with uploading 1000 new customer accounts with purchase of a refinery.
Property Manager
Sugar Oak Properties
07.2004 - 08.2012
- · Managed multi-site portfolio (Heartland Business Center and Innovation Office Park).
- · Managed facility and property maintenance for commercial office buildings, including over 315,000 sq ft plus surrounding property,
- · Overseen contracted services including preparing bid specifications, requesting proposals, evaluating bids and making recommendations for awarding contracts.
- · Partnered with leasing manager on contract and lease negotiations.
- · Supported Owner’s association as Assistant Secretary, which included preparing and presenting meeting materials to owner’s group at scheduled meetings.
- · Performed office administration and accounting and human resource functions.
- · Managed maintenance staff and full-service tenant leases.
- · Talent for cultivating and supporting tenant relationships leading to high occupancy, minimal turn-over and renewal of long-term leases of tenants.
- · Track record of successfully steering multiple property improvement projects.
- · Supported the planning, budgeting and control of operating and capital expenditures.
- · Controlled expense with vendor service management.
Property Manager
Indiana Factory Shops
06.2000 - 07.2004
Administrative Assistant
Indiana Factory Shops
06.1998 - 06.2000
Secretary
CSC Credit Services
05.1995 - 03.1996
Executive Secretary
American Red Cross
11.1989 - 05.1995
Education
Associate Degree - Executive Secretarial
Indiana Business College
Indianapolis, IN10.1985
High School Diploma -
Capital City Christian Academy
Indianapolis, IN05.1984
Skills
- Customer Accounts Management
- Microsoft Office (outlook, teams, word, excel)
- SAP
- Right Angle
- DTN / Allocation Manager
- Customer Support
Timeline
Credit Representative
Marathon Petroleum
01.2012 - Current
Property Manager
Sugar Oak Properties
07.2004 - 08.2012
Property Manager
Indiana Factory Shops
06.2000 - 07.2004
Administrative Assistant
Indiana Factory Shops
06.1998 - 06.2000
Secretary
CSC Credit Services
05.1995 - 03.1996
Executive Secretary
American Red Cross
11.1989 - 05.1995
Associate Degree - Executive Secretarial
Indiana Business College
High School Diploma -
Capital City Christian Academy
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