Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sheryl Durkin

North Scituate

Summary

Southwest veteran for 20+ years. Customer Service Agent extends Hospitality to Southwest Customers at the ticket counter, baggage service office, and gate area. Customer Service Agents are often the first Southwest Employee the Customers interact with during their travel experience and set a hospitable tone for our Customers’ trip. We are friendly, patient problem solvers who enjoy multitasking and working in a dynamic, safe environment. Consistently received awards for top customer service as well as most customer upgrades.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Customer Service/Ground Ops

Southwest Airlines
10.2000 - Current
  • Work with customers to understand needs and provide stellar customer service.
  • Able to work long shifts and accommodate customers with oversells and rebooking when flights were delayed with misconnects. Great time management, people skills, and ability to possess a pleasant demeanor.
  • Won the Business Select Upgrade contest
  • Received many customer accommodation letters going the extra mile.

Timeshare Sales Agent

Wyndham Hotels and Resorts LLC
05.2003 - 09.2005
  • Excelled in timeshare sales.
  • Met with prospective timeshare owners in ninety minutes and generated a lot of sales for Wyndham Resorts.
  • Top sales agent three weeks in a row.

Loan Officer

Back Bay Mortgage
03.2003 - 04.2005
  • Compiled database of loan applicants' credit histories, corporate financial statements and other financial information

Education

High School Diploma -

Wheeler High School
Providence, RI
06-1994

Elementary education

Wheaton College
Norton, MA

Skills

  • Hardworking
  • Customer-centric
  • Critical-thinking
  • Logistic & Scheduling expert

Certification

  • Southwest Airlines Professional Communications Certification
  • Loan officer License

Timeline

Timeshare Sales Agent

Wyndham Hotels and Resorts LLC
05.2003 - 09.2005

Loan Officer

Back Bay Mortgage
03.2003 - 04.2005

Customer Service/Ground Ops

Southwest Airlines
10.2000 - Current

High School Diploma -

Wheeler High School

Elementary education

Wheaton College
Sheryl Durkin