Southwest veteran for 20+ years. Customer Service Agent extends Hospitality to Southwest Customers at the ticket counter, baggage service office, and gate area. Customer Service Agents are often the first Southwest Employee the Customers interact with during their travel experience and set a hospitable tone for our Customers’ trip. We are friendly, patient problem solvers who enjoy multitasking and working in a dynamic, safe environment. Consistently received awards for top customer service as well as most customer upgrades.