Sheryl Durkin
North Scituate
Summary
Southwest veteran for 20+ years. Customer Service Agent extends Hospitality to Southwest Customers at the ticket counter, baggage service office, and gate area. Customer Service Agents are often the first Southwest Employee the Customers interact with during their travel experience and set a hospitable tone for our Customers’ trip. We are friendly, patient problem solvers who enjoy multitasking and working in a dynamic, safe environment. Consistently received awards for top customer service as well as most customer upgrades.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Customer Service/Ground Ops
Southwest Airlines
10.2000 - Current
- Work with customers to understand needs and provide stellar customer service.
- Able to work long shifts and accommodate customers with oversells and rebooking when flights were delayed with misconnects. Great time management, people skills, and ability to possess a pleasant demeanor.
- Won the Business Select Upgrade contest
- Received many customer accommodation letters going the extra mile.
Timeshare Sales Agent
Wyndham Hotels and Resorts LLC
05.2003 - 09.2005
- Excelled in timeshare sales.
- Met with prospective timeshare owners in ninety minutes and generated a lot of sales for Wyndham Resorts.
- Top sales agent three weeks in a row.
Loan Officer
Back Bay Mortgage
03.2003 - 04.2005
- Compiled database of loan applicants' credit histories, corporate financial statements and other financial information
Education
High School Diploma -
Wheeler High School
Providence, RI06-1994
Elementary education
Wheaton College
Norton, MASkills
- Hardworking
- Customer-centric
- Critical-thinking
- Logistic & Scheduling expert
Certification
- Southwest Airlines Professional Communications Certification
- Loan officer License
Timeline
Timeshare Sales Agent
Wyndham Hotels and Resorts LLC
05.2003 - 09.2005
Loan Officer
Back Bay Mortgage
03.2003 - 04.2005
Customer Service/Ground Ops
Southwest Airlines
10.2000 - Current
High School Diploma -
Wheeler High School
Elementary education
Wheaton College
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