Sheryl Edwards
Suwanee,GA
Summary
Enthusiastic sales professional with proven ability to build relationships, understand opportunities and lead diverse supporting teams to create and implement compelling customer solutions. Top sales producer with over 7 years’ experience developing Service Provider accounts and 14 years’ experience leading customer service, program management, operations management and financial analysis. Industry reputation for delivering results. Action oriented individual who consistently exceeds revenue targets Interpersonal savvy with strategic agility to quickly build relationships, navigate complex organizations, influence stakeholders and negotiate to drive repeatable results Creative thinker with ability to problem solve, make and implement decisions Team player, who effectively communicates, manages conflict and demonstrates organizational agility to deliver results efficiently and on?time
Overview
31
31
years of professional experience
Work History
Client Director
World Wide Technology
St. Louis, MO
03.2015 - Current
Enables consumption and monetization of innovative technology to create transformational experiences for key Service Provider. Leads team of Client Managers who leverage diverse OEM relationships to drive infrastructure modernization, multicloud strategy, digital and security transformation. Leverages local presence, executive engagement and collaboration with internal teams to drive business value and revenue growth. Manages pipeline development and demand generation, partner development $200+M in revenue generated through strategic alignment and acceleration of customer initiatives.
Director of Sales
Concurrent Computer Corporation
Duluth, GA
01.2015 - 03.2015
Drives Concurrent Content Delivery and Storage strategy for Service Providers. Aligns technology to customer challenges and leverages Concurrent solutions to drive customer innovation. Empowers Service Providers to drive revenue growth through storage expansion, video on demand, and cloud DVR services. Leverages executive engagement and collaboration to drive business value. Manages all aspects account planning, pipeline development, forecast/ reporting and goal attainment.
Strategic Account Manager
CISCO SYSTEMS
Lawrenceville, Georgia
01.2003 - 01.2008
- Partnered with key Service Providers to drive next generation video strategy.
- Aligned customer challenges to revenue-generating Cisco solutions.
- Leveraged local presence, executive engagement and collaboration with internal teams to drive business value.
- Managed demand generation, partner development, account planning, pipeline development, forecasting and goal attainment.
- 266M in revenue generated through strategic alignment and acceleration of customer initiatives in 2015.
Program Manager
SCIENTIFIC ATLANTA
Lawrenceville, Georgia
01.2000 - 01.2003
- Directed the design and implementation of digital broadband delivery systems for cable operators.
- Managed $2M in Network Support Agreements.
- Championed customer satisfaction.
Financial Analyst
MOTOROLA ENERGY SYSTEMS
Lawrenceville, Georgia
01.1999 - 01.2000
- Managed budget, forecasting and long range financial planning for $200M line of business.
- Led cost reduction and profit improvement initiatives including deployment of offshore manufacturing.
System Administrator, Senior Business Analyst
WACHOVIA OPERATIONS
Atlanta, Georgia
01.1994 - 01.1999
- Promoted through multiple roles including:, , Operations Supervisor and Operations Manager.
Senior Director
S1 CORPORATION
Atlanta, Georgia
- Directed delivery of $16M in support.
- Implemented offshore support model to increase average revenue per customer.
Director
- Client Advocacy Championed customer retention.
- Participated in senior level task force created to redefine the strategic direction of the company.
Senior Manager
- Client Advocacy Managed customer liaison team.
- Provided support services to 400+ Enterprise customers.
- Drove 99% customer retention.
- Client Advocate Customer liaison.
- Drove service delivery with internal teams and achieved 100% service level attainment.
Education
B.A - Finance
KENNESAW STATE UNIVERSITY
1994
Skills
- Action oriented individual who consistently exceeds revenue targets
- Interpersonal savvy with strategic agility to quickly build relationships, navigate complex organizations, influence stakeholders and negotiate to drive repeatable results
- Creative thinker with ability to problem solve, make and implement decisions
- Team player, who effectively communicates, manages conflict and demonstrates organizational agility to deliver results efficiently and on-time
Affiliations
Women in Cable Telecommunications (WICT), Society of Cable Telecommunications Engineers (SCTE), Women in Technology (WIT), Connected Women and National Association for Multi? ethnicity in Communications (NAMIC)
Timeline
Client Director
World Wide Technology
03.2015 - Current
Director of Sales
Concurrent Computer Corporation
01.2015 - 03.2015
Strategic Account Manager
CISCO SYSTEMS
01.2003 - 01.2008
Program Manager
SCIENTIFIC ATLANTA
01.2000 - 01.2003
Financial Analyst
MOTOROLA ENERGY SYSTEMS
01.1999 - 01.2000
System Administrator, Senior Business Analyst
WACHOVIA OPERATIONS
01.1994 - 01.1999
Senior Director
S1 CORPORATION
Director
Senior Manager
B.A - Finance
KENNESAW STATE UNIVERSITY