Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Sheryl Flynn

Omaha

Summary

Dynamic Clinic Scheduler with a proven track record at Children's Nebraska, excelling in appointment management and patient support. Expert in electronic medical records and HIPAA compliance, I foster seamless communication and deliver exceptional customer service. Adept at multitasking and training new staff, I ensure efficient clinic operations and enhance patient experiences.

Overview

11
11
years of professional experience

Work History

Clinic Scheduler/ Checkout Desk

Children's Nebraska
Omaha
09.2014 - Current
  • Scheduled patient appointments efficiently, ensuring optimal utilization of medical staff time.
  • Provided support to clinic staff regarding appointment scheduling procedures.
  • Ordered and maintained supply inventory for medical office.
  • Utilized EMR systems to enter new patient data, update existing records, schedule follow-up visits.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Prevented double bookings and set aside appropriate time in between appointments.
  • Adjusted appointments according to priority and tracked appointment durations.
  • Updated patient information in databases and adhered to confidentiality requirements.
  • Assisted in training new employees on appointment scheduling procedures.
  • Updated patient records with appointment and billing information promptly.
  • Assisted patients with scheduling appointments over the phone and in person.
  • Coordinated with medical staff to determine availability for appointments.
  • Maintained a high level of customer service by providing courteous assistance in a professional manner.
  • Assisted patients with canceling and rescheduling appointments.
  • Utilized electronic medical records (EMR) systems for accurate and up-to-date scheduling information.

Education

GED -

Metropolitan Community College
Omaha, NE
08-1985

Skills

  • Appointment scheduling
  • Electronic medical records
  • Patient data entry
  • Supply inventory management
  • HIPAA compliance
  • Customer service
  • Patient support
  • Training new staff
  • Communication skills
  • Patient registration
  • Multi-line telephone system control
  • Keyboarding
  • Critical thinking
  • Computer proficiency
  • Teamwork and collaboration
  • Problem-solving
  • Multitasking
  • Office equipment operation
  • Calendar and appointment management
  • Adaptability and flexibility

References

References available upon request.

Timeline

Clinic Scheduler/ Checkout Desk

Children's Nebraska
09.2014 - Current

GED -

Metropolitan Community College

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Sheryl Flynn