Sheryl Frazier

Directed business office operations for KMC's healthcare system consisting of 3 acute care hospitals with additional oversight for a recent acquired hospital operations in Arcadia.

• Insourced full operations from an outsourced vendor arrangement and increased cash performance year over year.
• Responsible for over 100 FTE's in Revenue Cycle, PFS operations, centralized customer services unit and vendor management.
• Program sponsor and led the integration of Oracle's Soarian Financials for the past 4 years while focusing on company-wide strategic initiatives, working with the department leadership to improve clinical and departmental process improvement initiatives with an emphasis on improving cash collections and performance.
• Streamlined office processes by implementing efficient administrative systems and procedures.
• Implemented data management systems to track key performance metrics and inform strategic decision-making.
• Coordinated cross-functional team projects, ensuring timely completion and successful outcomes.
• Maintained compliance with industry regulations through diligent record-keeping and regular audits.
• Increased employee productivity through the development of training programs and performance evaluations.
• Developed strong relationships with internal stakeholders, fostering collaboration across departments.

Oversight of daily business office operations, commercial billing, collections, insurance verification and all affiliated tasks.

• 3 acute care hospitals, Palliative Care and OP therapies.
• Met and exceeded monthly KPI and cash performance goals 3 consecutive years.
• Denials Management with an emphasis on payer resolution and partnership with managed care contracting.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Managed and motivated employees to be productive and engaged in work.

• Led the transition of moving the full AR management location and led the staff training and workflows
• Responsible for insurance receivable management for the National Insurance Center for 13 hospitals and 40 FTE's
• Frequently collaboration with Managed Care Contracting and Revenue Cycle Managers focusing on payer process improvement and key language adjustments
• Monthly hospital CFO meetings
• Collaborated with other departments to improve overall organizational effectiveness in addressing client needs.
• Enhanced customer satisfaction with timely and accurate claims resolutions.
• Developed training materials to ensure consistent handling of claims across the department.