Summary
Overview
Work History
Education
Skills
Timeline
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Sheryl Griffin

Fairhope,Alabama

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Overview

15
15
years of professional experience

Work History

Customer Service Representative

Alorica
Mobile, AL
11.2019 - 03.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Private Nanny

The Lancaster's
Fairhope, AL
08.2021 - 01.2024
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Cashier

Walmart
Fairhope, AL
02.2014 - 01.2015
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Answered customer inquiries regarding store policies and procedures.
  • Stocked shelves with merchandise when needed.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Ensured compliance with all safety regulations within the store environment.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.

Jewelry Sales Associate

Walmart
Foley, Alabama
02.2012 - 01.2013
  • Greeted customers and provided excellent customer service.
  • Demonstrated product knowledge to answer customer questions and inquiries.
  • Maintained an organized and clean store environment, including dusting displays regularly.
  • Created window displays that showcased new products.
  • Performed daily opening and closing procedures such as counting cash drawers and setting alarms.
  • Processed payments using point-of-sale systems, credit card machines, and cash registers.
  • Received inventory shipments and stocked shelves with merchandise.
  • Advised customers on the selection of products based on their needs and preferences.
  • Provided accurate information about warranties, pricing, policies.
  • Engaged in suggestive selling techniques to increase sales volume.
  • Resolved customer complaints in a professional manner.
  • Performed basic repairs on jewelry items when needed.
  • Answered store and merchandise questions and led customers to wanted items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.

Barista

Daylight Donuts Of Ruston
Gulf Shores, Alabama
05.2009 - 05.2012
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Operated cash registers to process customer payments.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Monitored inventory levels of supplies and restocked when necessary.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Followed safety procedures while operating machinery such as grinders and espresso machines.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Stocked customer service stations with paper products or beverage preparation items.
  • Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
  • Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.

Education

Some College (No Degree) - Medical Coding And Billing

University of Phoenix
Tempe, AZ

Skills

  • Complaint resolution
  • Data Collection
  • Paperwork Processing
  • Product Knowledge

Timeline

Private Nanny

The Lancaster's
08.2021 - 01.2024

Customer Service Representative

Alorica
11.2019 - 03.2024

Cashier

Walmart
02.2014 - 01.2015

Jewelry Sales Associate

Walmart
02.2012 - 01.2013

Barista

Daylight Donuts Of Ruston
05.2009 - 05.2012

Some College (No Degree) - Medical Coding And Billing

University of Phoenix

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Sheryl Griffin