Sheryl Hager
Plainfield,IL
Summary
Six years of proven leader with a track record of enhancing workflow efficiency at Sam's Club through critical thinking and order processing expertise. Excelled in reducing backorders and improving customer satisfaction, demonstrating strong communication skills and a keen eye for quality control. Achieved notable improvements in inventory management and process optimization. Proven expertise in Warehouse operations focusing on inventory management and logistics principles. Extensive knowledge with safety and ensuring a secure work environment. Enthusiastic about contributing to a warehouse team, delivering efficient operations and optimal customer satisfaction. Achievements include achieving significant cost reductions and process optimization resulting in improved productivity. While maintaining a safety first approach.
Overview
30
30
years of professional experience
Work History
Quality Control Clerk
Sandvik Mining and Construction
08.2018 - Current
- Assisted in root cause analysis investigations for non-conforming products, contributing valuable insights and recommendations for corrective actions.
- Streamlined communication between departments, resulting in improved issue resolution and faster response times.
- Identified opportunities for process improvements through careful analysis of inspection data and trends, leading to more effective quality control measures.
- Improved product quality by conducting thorough inspections and identifying defects in materials.
- Enhanced efficiency of quality control processes through systematic organization and accurate recordkeeping.
- Provided feedback to production staff regarding quality issues, fostering a collaborative environment focused on continuous improvement.
- Maintained a clean, organized work environment conducive to efficient operations while adhering to safety regulations.
- Reported problems and concerns to management.
Member Order Specialist
Sams Club
01.2015 - 08.2018
- Optimized order entry procedures for reduced errors and increased overall accuracy.
- Managed high volume of daily orders while maintaining strict attention to detail and quality standards.
- Reduced backorders by closely monitoring stock levels on a frequent basis.
- Increased workflow efficiency by actively identifying areas of improvement within the order management process.
- Utilized various software systems for efficient data entry, tracking, reporting, and communication purposes.
- Maintained accurate records of customer interactions, transactions, comments, and complaints for future reference and analysis.
- Implemented inventory control measures to maintain optimal stock levels and reduce discrepancies.
- Assisted sales teams with special requests or promotions by expediting orders as needed.
- Monitored order status, ensuring timely updates were communicated to customers for enhanced transparency.
- Resolved customer inquiries and issues, resulting in improved customer relations and retention rates.
- Collaborated with team members to ensure seamless order fulfillment and prompt delivery.
- Assisted in training new team members, sharing knowledge of best practices and company protocols.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Resolved customer issues through thorough dispute investigation.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
Assistant Manager
Branmors American Grill
01.1995 - 07.2014
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Implemented staff training programs to elevate service standards and knowledge.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
Education
Graphic Arts
Perryville Vocational
Perryville, MO06.1987
Skills
- Strong Communication Skills
- Critical thinking abilities
- Order Processing Awareness
- Quality Control Expertise
- Supply Chain Understanding
- Inventory management Expertise
- Process Improvement Ideas
- Employee training
- Blue Yonder
- Red Prairie
- MS Office
- Excel
- Supply Chain tracking Customer service
Timeline
Quality Control Clerk
Sandvik Mining and Construction
08.2018 - Current
Member Order Specialist
Sams Club
01.2015 - 08.2018
Assistant Manager
Branmors American Grill
01.1995 - 07.2014
Graphic Arts
Perryville Vocational
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