Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Timeline
Generic

SHERYL HALL

SEMMES,36575

Summary

Appointment Scheduler with a strong commitment to timeliness and advanced communication skills. Adept at managing schedules efficiently, ensuring seamless coordination, and providing excellent customer service. Ready to contribute positively in a dynamic environment with a focus on people skills and continuous learning.

Overview

6
6
years of professional experience

Work History

APPOINTMENT SETTER

West Communications
04.2021 - 03.2023
  • Set appointments for the sales team, exceeding targets by consistently qualifying leads
  • Developed rapport with clients, improving conversion rates and customer satisfaction
  • Maintained accurate client records and appointment schedules
  • Ensured seamless communication between prospects and sales representatives, minimizing scheduling conflicts
  • Consistently surpassed appointment-setting targets through effective lead qualification
  • Cultivated positive client interactions, enhancing overall satisfaction.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Used provided call list to sort, organize and prioritize before making outbound calls to potential customers.
  • Used CRM software to accurately track progress on appointment setting goals and analyze trends for continuous improvement.

APPOINTMENT SETTER

Liberty National Insurance CO
10.2019 - 01.2021
  • Converted 5% of new leads into appointments for the sales team
  • Made 150/200 cold calls a day
  • Scheduled over 50 appointments monthly, improving client engagement and conversion rates
  • Maintained a 65% appointment attendance rate through effective follow-up and communication
  • Utilized CRM software to track and manage client interactions, enhancing workflow efficiency
  • Resolved scheduling conflicts promptly, ensuring customer satisfaction and retention.

APPOINTMENT SETTER

Terminex Pest Control
12.2016 - 09.2019
  • Collaborated with sales team to identify potential leads, contributing to increased sales revenue
  • Scheduled and confirmed appointments, resulting in a 25% increase in client meetings
  • Utilized CRM system to track and manage leads, keeping appointments organized.
  • Acted as first point of contact and set appointments for prospective clients.
  • Collaborated with sales team members to share leads and strategies for securing appointments with high-level decision makers.
  • Used provided call list to sort, organize and prioritize before making outbound calls to potential customers.

Education

Hospital Administration

Shasta Bible College & Graduate School
Redding, CA
05.1992

Skills

  • Salesforce CRM
  • Script Reading
  • High-volume call environments
  • Clear Communication
  • Computer Skills
  • Empathy and patience
  • Scheduling appointments
  • Overcoming Objections
  • Outgoing and Friendly
  • Customer Retention
  • Building rapport

Accomplishments

  • Set appointments for the sales team, exceeding targets by consistently qualifying leads.
  • Developed rapport with clients, improving conversion rates and customer satisfaction.
  • Maintained accurate client records and appointment schedules. Ensured seamless communication between prospects and sales representatives, minimizing scheduling conflicts.
  • Consistently surpassed appointment-setting targets through effective lead qualification.
  • Cultivated positive client interactions, enhancing overall satisfaction.
  • Converted 5% of new leads into appointments for the sales team
  • Made 150 /200 cold calls a day.
  • Scheduled over 50 appointments monthly, improving client engagement and conversion rates.
  • Maintained a 65% appointment attendance rate through effective follow-up and communication.
  • Utilized CRM software to track and manage client interactions, enhancing workflow efficiency.
  • Resolved scheduling conflicts promptly, ensuring customer satisfaction and retention.
  • Collaborated with sales team to identify potential leads, contributing to increased sales revenue.
  • Scheduled and confirmed appointments, resulting in a 25% increase in client meetings.
  • Developed strong client relationships, enhancing customer satisfaction and retention.
  • Utilized CRM software to manage client data, improving data accuracy and accessibility.
  • Gather and enter newly generated leads into CRM software

Personal Information

Title: Appointment Scheduler

Timeline

APPOINTMENT SETTER

West Communications
04.2021 - 03.2023

APPOINTMENT SETTER

Liberty National Insurance CO
10.2019 - 01.2021

APPOINTMENT SETTER

Terminex Pest Control
12.2016 - 09.2019

Hospital Administration

Shasta Bible College & Graduate School
SHERYL HALL