Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sheryl Hall

Semmes,AL

Summary

Motivated individual with 20-plus years of experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

10
10
years of professional experience

Work History

Sales Representative

CommunicationLogic. IO
03.2023 - 10.2024
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • I have implemented CRM tools to place customers' orders and track customers' delivery.
  • Assisted call-in customers with questions and orders.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Handled returns or exchanges efficiently while preserving customer loyalty through courteous assistance and fair resolution practices.
  • Selected correct products based on customer needs, product specifications, and applicable regulations.
  • Gained customer trust and confidence by demonstrating a compelling, persuasive, and composed professional demeanor.

Appointment Setter

AeroWest
05.2021 - 02.2023
  • Set appointments with salespeople and potential customers.
  • Acted as the first point of contact and set appointments for prospective clients.
  • Enhanced customer relationships through timely and professional follow-ups with prospective clients.
  • Received inbound calls and initiated outbound daily calls to introduce customers to products and services offered.
  • Maintained ahigh level of knowledge about company products and services, enabling effective communication with potential clients during cold calls.
  • Collaborated with sales team members to share leads and strategies for securing appointments with high-level decision-makers.

Lead Telemarketer

Weed Man Lawn Care
01.2019 - 04.2021
  • Provided information about available products and services, membership details, and purchase advantages.
  • Explained product prices and packages as well as answered questions and addressed the concerns of customers.
  • Built relationships with customers using strong persuasion and active listening skills.
  • Overcame objections using friendly, persuasive strategies.
  • Pitched products and services to potential customers, securing new deals and sales opportunities.
  • Handled objections skillfully, guiding potential customers towards informed decisions about products or services offered.
  • Built rapport with customers to foster long-term relationships and ensure repeat business.

Sales Representative

Home Town Photography
06.2017 - 01.2019
  • Expanded customer base through cold calling, networking, and relationship building.
  • Utilized CRM software to manage client information, track leads, and monitor sales progress.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Informed customers of promotions to increase sales productivity and volume.
  • Self-motivated, with a strong sense of personal responsibility.

Appointment Setter

Home Tubs
03.2015 - 05.2017
  • Adapted quickly to changes in company offerings or processes, ensuring seamless communication of updated information to prospective clients during outreach efforts.
  • Set appointments with salespeople and potential customers.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Acted as the first point of contact and set appointments for prospective clients.
  • Received inbound calls and initiated outbound daily calls to introduce customers to products and services offered.
  • Screened potential customers to determine interest and requirements for products and services of company.
  • Utilized CRM system to track and manage leads, keeping appointments organized.
  • Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
  • Answered phone calls and answered questions from potential customers.

Education

Shasta College
Redding, CA
05.1992

Skills

  • Customer Service
  • Customer Retention
  • Product and service knowledge
  • Sales closing
  • Upselling and Cross-Selling
  • Objection handling
  • Lead Generation
  • B2B and B2C sales
  • Prospecting and telemarketing
  • Cold-calling
  • CRM proficiency
  • Salesforce CRM
  • Script Memorization
  • Telephone Etiquette
  • Script Reading
  • High-volume call environments
  • Setting appointments
  • Empathy and patience
  • Scheduling appointments
  • Customer rapport
  • Overcoming Objections

Timeline

Sales Representative

CommunicationLogic. IO
03.2023 - 10.2024

Appointment Setter

AeroWest
05.2021 - 02.2023

Lead Telemarketer

Weed Man Lawn Care
01.2019 - 04.2021

Sales Representative

Home Town Photography
06.2017 - 01.2019

Appointment Setter

Home Tubs
03.2015 - 05.2017

Shasta College

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Sheryl Hall