Overview
Work History
Education
Skills
Professional Certifications
Timeline
Generic

Sheryl Harris

Homestead,FL

Overview

16
16
years of professional experience

Work History

Tutor/Teacher/Owner 35hrs Per Week

Great Heights Tutoring Inc (3370 NE 5 ST APT 208)
Homestead, FL
10.2014 - Current
  • Provide specialized teaching to refugee minors from more than eight countries
  • Specialized teaching in areas such as English language and 7 other subject areas so that these students can matriculate into the American school system
  • Create elaborate teaching plan for each student’s individual needs
  • Assist in identifying each students’ areas of strengths and weaknesses, as well as any learning delays present
  • Write monthly student progress reports to case managers, school officials and judges assigned to the cases.
  • Students did better under this system of checks and balances
  • Created the English Reading Audio Recorded Sessions Program; students could hear themselves read and listen to their pronunciation of English words and track their own progress; this method yielded the highest results in overall language learning and confidence.
  • Worked with parents, administrators and counselors to develop improvement plans for struggling students.
  • Instructed students in standardized subjects as well as general learning strategies and skills for social development and character.
  • Assessed student progress with course material through routine quizzes, final examinations and standardized assessments.

Election Specialist/Trainer 40hrs Per Week

Dade Department of Elections (2700 NW 87 AVE
Doral, FL
01.2020 - 04.2020
  • Train county poll workers in the proper procedures to operate voting machines Educate County poll workers on policies and procedures for election day
  • Supervise daily schedule and rooster for poll workers and training manual deadlines
  • Supervised polling rooms layout for election day efficiency at several locations
  • Election day/ Miami Dade Election Headquarters phone operator and customer service for all election day issues and polling location troubleshooting needs.
  • Addressed questions and concerns from general public, resolving problems promptly to promote community satisfaction.
  • Supported positive relationships between community leaders and general public by demonstrating courteous and cooperative behavior when interacting with citizens and visitors.
  • Examined accounting systems and records to determine appropriateness of methods and controls.

Tutor

Club Z! In-Home Tutoring Services
Miami, FL
10.2008 - 09.2013
  • Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
  • Encouraged student critical thinking and discussion using variety of teaching techniques.
  • Built and strengthened positive relationships with students, parents and teaching staff.
  • Differentiated instruction according to student skill level.
  • Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
  • Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
  • Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.
  • Utilized behavior management skills to foster environment conducive to student learning.

Sales Associate

Ann Taylor
Miami, FL
06.2010 - 01.2011
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Answered incoming telephone calls to provide store, products and services information.
  • Worked with fellow sales team members to achieve group targets.
  • Collected payments and provided accurate change.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.

Office Manager/Consultant 40hrs Per Week

Adavantage Realty
Miami, FL
07.2008 - 10.2010
  • Maintain and audit client files
  • Maintain office staff results by coaching, training and monthly meetings
  • Achieve financial objects by creating budget reports and scheduling expenditures, analyzing variances and initiating corrective actions
  • Design and implement office policies by establishing standards and procedures
  • Meet daily with clients for initial consultation on what their needs were and make details notes
  • Use software such as Word, PowerPoint, Excel to create and maintain office files.
  • Respond and send emails on a variety of office related tasks and issues.
  • Cooperated with project partners to develop system analysis and new system design based on client specifications.
  • Supervised team of [20] people with focus on increasing efficiency.
  • Recruited new high-priority clients and maintained long-term relationships with existing ones.
  • Completed daily sales reports and analyzed metrics to identify trends.
  • Entered time and attendance logs in preparation for payroll.
  • Maintained adequate staffing to meet objectives within budget.
  • Applied continuous improvement program in daily activities to boost productivity, improve quality and reduce costs.

Administrative Support Asst/ Special Use Coord.

Department of Interior- National Park Service
Homestead, FL
07.2023 - Current
  • Organized and maintained filing systems, both electronic and paper-based.
  • Developed and implemented administrative procedures to streamline operations.
  • Created and maintained spreadsheets for tracking data.
  • Prepared correspondence, reports and presentations utilizing MS Office Suite applications.
  • Processed incoming mail by opening, sorting, logging, scanning and distributing items as required.
  • Provided administrative support to department staff members; answered phones and directed calls to appropriate personnel.
  • Scheduled meetings, appointments and travel arrangements for managers.
  • Maintained inventory of office supplies; placed orders when necessary.
  • Greeted visitors in a professional manner; provided assistance as needed.
  • Review permit applications.
  • Research and review permit regulations and draft and issue approved permits.
  • Review educational fee waivers.
  • Draft and issue approved educational fee waivers
  • Prepares payroll for office employees. Serves as a timekeeper and is responsible for input into computer all time/attendance reports for employees and for transmittal according to specified time schedules.
  • Prepares payroll for office employees. Serves as a timekeeper and is responsible for input into computer all time/attendance reports for employees and for transmittal according to specified time schedules.
  • Coordinates the Division budget and finance functions. Prepares program documents, records expenditures from purchase documents. Provides monthly statements of commitments, obligations and status of funds, with recommendations, to subordinate supervisors and the Division supervisor.
  • Serves as a primary point of contact with the agency's Servicing Human Resources Office, completing the timely submittal of sensitive personnel document. Serves as crucial liaison between park employees and human resources specialists, facilitating the answer to employees' personnel-related questions and addressing related concerns.
  • Occasional travel to various conferences and other work related events representing the department.

Education

Master of Science - Criminal Justice Emphasis in Criminal Law

Kaplan University
Davenport, IA
01.2015

Bachelor of Science - Criminal Justice

Kaplan University
Davenport, IA
01.2013

Associate of Arts -

Cambridge University
London
08.1999

Associate of Science - English Language and political Science

Moneague College
Jamaica
06.1999

High School Diploma -

Marymount High School- Saint
Jamaica
06.1997

Skills

  • Type 50 words per minute
  • Read and comprehend 3 or more paragraphs per minute
  • Problem solving and communication under stressful circumstances
  • Documentation and Reporting
  • Reliable and Punctual
  • Attention to Detail
  • Verbal and Written Communication
  • Call Answering and Routing
  • Customer Service
  • Customer Complaint Resolution
  • Microsoft Office
  • Multitasking and Prioritization
  • Computer Proficiency
  • Calendar Management
  • Administrative Support
  • Appointment Scheduling
  • Visitor and Customer Relations
  • Bank Deposits
  • Document Management
  • Billing and Invoicing
  • Equipment Troubleshooting
  • Problem-Solving
  • Report Preparation
  • Data Entry
  • Office Supply Management
  • Conflict Resolution
  • Meeting Support
  • Catering Coordination
  • Team Collaboration
  • Office Equipment Maintenance

Professional Certifications

Marketing- Inbound Marketing Certification (2022)

Criminal psychology- confession and Interrogation CPD Certified (2022)

Timeline

Administrative Support Asst/ Special Use Coord.

Department of Interior- National Park Service
07.2023 - Current

Election Specialist/Trainer 40hrs Per Week

Dade Department of Elections (2700 NW 87 AVE
01.2020 - 04.2020

Tutor/Teacher/Owner 35hrs Per Week

Great Heights Tutoring Inc (3370 NE 5 ST APT 208)
10.2014 - Current

Sales Associate

Ann Taylor
06.2010 - 01.2011

Tutor

Club Z! In-Home Tutoring Services
10.2008 - 09.2013

Office Manager/Consultant 40hrs Per Week

Adavantage Realty
07.2008 - 10.2010

Master of Science - Criminal Justice Emphasis in Criminal Law

Kaplan University

Bachelor of Science - Criminal Justice

Kaplan University

Associate of Arts -

Cambridge University

Associate of Science - English Language and political Science

Moneague College

High School Diploma -

Marymount High School- Saint

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Sheryl Harris