Sheryl Hartley
Robbinsville,NC
Summary
Personable Front Desk Medical Receptionist skilled at facilitating patient appointments and delivering top-notch service and support. Expert in diffusing conflicts and solving patient or staff problems with excellent customer service skills.
Overview
27
27
years of professional experience
Work History
Front Desk Medical Receptionist
Andrews Vet Hosp
Andrews, NC
03.2024 - Current
- Greeted and checked in patients, updating patient information in computer system
- Scheduled patient appointments, verifying accuracy of appointment times with providers
- Answered incoming calls, responding to inquiries from patients and other medical offices
- Prepared charts for new patients, ensuring all necessary forms were completed correctly
- Assisted with filing of medical records and documents, maintaining accurate electronic files
- Performed data entry tasks related to billing and collections procedures
- Maintained supply inventory for office area, ordering items as needed and stocking shelves
- Checked patients in and out for appointments and collected co-payments
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants
- Called patients to confirm scheduled appointments and obtain additional details
- Entered insurance, demographics and health history into the patient database
- Answered multi-line phone system and directed callers to requested personnel and departments
- Delivered high-quality administrative and customer service to sustain patient and work flows
- Protected patients by observing strict HIPAA guidelines
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff
- Took messages from patients and promptly relayed to appropriate staff
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization
- Processed patient payments and scanned identification and insurance cards
- Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel
- Communicated with patients with compassion while keeping medical information private
- Transmitted medical records and other correspondence by mail, e-mail, or Fax
Owner
Errands & More Express, LLC
Placerville, CA
03.2016 - 08.2020
- Provided safe and timely transportation for patients to medical appointments
- Maintained records of patient pick-up, drop-off times and destinations in log book
- Inspected vehicle daily to ensure safety and cleanliness standards were met
- Assisted passengers with mobility issues into and out of vehicles when necessary
- Complied with all applicable traffic laws while operating a company vehicle
- Served as an ambassador for the organization by providing courteous customer service to passengers during trips
- Transported patients in wheelchairs if needed, using appropriate equipment and techniques
- Fostered positive relationships with health care facilities by providing courteous customer service in a timely manner
- Scheduled trips for multiple patients based on availability of resources such as vehicles, drivers, and other personnel needed for the trip
- Adhered to safety protocols and procedures established by the organization at all times
- Ensured that all required documents were up-to-date and valid before each trip
Medical Receptionist
Marshall Medical Center
Placerville, CA
07.2011 - 02.2014
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members
- Called patients to confirm scheduled appointments and obtain additional details
- Answered multi-line phone system and directed callers to requested personnel and departments
- Entered insurance, demographics and health history into the patient database
- Delivered high-quality administrative and customer service to sustain patient and work flows
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization
- Trained new staff on office procedures, insurance processes and medical terminology
- Informed patients of financial responsibilities prior to rendering services
- Conducted patient intake interviews to collect medical information and insurance details
- Compiled physical and digital documents, charts and reports
- Adhered to HIPAA requirements to safeguard patient confidentiality
- Greeted patients, determined purpose of visit and directed to appropriate staff
- Collaborated with multi-disciplinary staff to improve overall patient care and response times
Surgery Scheduler
Webster Orthopedics
Oakland, CA
02.1998 - 10.2002
- Provided patient education and answered questions regarding the surgery process
- Created and managed surgical schedules for multiple surgeons
- Coordinated with patients, staff, and physicians to ensure accurate scheduling of surgeries
- Assisted with pre-operative preparation such as obtaining insurance authorizations, lab work, radiology tests
- Communicated with ancillary departments on patient's behalf during the entire pre-operative process
- Conducted follow up calls with patients after their procedure was completed
- Managed appointment reminders for upcoming surgeries via phone or mailers
- Maintained a high level of customer service by responding promptly to inquiries from patients and families about their care plans and procedures
- Verified accuracy of billing information prior to submitting claims
- Assisted doctors in resolving any conflicts related to surgery times or delays due to unforeseen circumstances
- Scheduled follow-up appointments as designated by physician
- Located scheduling barriers and implemented appropriate solutions
- Arranged hospital admissions for patients as required
Education
General Studies -
Los Positas
Livermore, CA06.1996
Skills
- Administrative Coordination
- HIPAA Compliance
- Patient Relations
- Correspondence Coordination
- Billing support
- Insurance Verification
- Microsoft Office
- Call handling
- Appointment management
- Patient Registration
- Check-In Coordination
- Effective Payment Reminders
- Patient Scheduling
- Office Administration
- Schedule Coordination
Timeline
Front Desk Medical Receptionist
Andrews Vet Hosp
03.2024 - Current
Owner
Errands & More Express, LLC
03.2016 - 08.2020
Medical Receptionist
Marshall Medical Center
07.2011 - 02.2014
Surgery Scheduler
Webster Orthopedics
02.1998 - 10.2002
General Studies -
Los Positas
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