Sheryl Hightower-Dillingham
RECEPTIONIST/FRONT DESK
Locust Grove,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented professional with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
36
36
years of professional experience
Work History
Hotel Housekeeper
Red Roof Inn Hotel
03.2022 - 06.2023
- Maintained prescribed stock levels with laundry room, preserving availability of all necessary items.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash
- Used professional cleaning products for sanitizing kitchen and bathrooms to prevent spread of germs and prevent illness.
- Thoroughly cleaned hotel establishment including rooms, lobbies, lounges, and rest rooms to maintain organized and welcoming environment.
- Recorded production data in automated daily logs.
- Maintained exceptional guest satisfaction by working closely with management and reporting feedback from guest.
- Requested maintenance orders to repair non-working equipment and address any room damage.
- Observed all sanitation and exposure guidelines maintaining internal protocols to minimize possibility of on-site infections.
- Stored linens in assigned locations, maintaining clean, orderly storage and maintenance habits.
Billing Clerk/Receptionist
State Of Georgia, GRAN Recovery
09.2005 - 07.2006
- Addressed patients and visitors, in person and by phone, in a prompt, courteous and helpful manner, responding to inquiries, taking messages and providing accurate information regarding services, schedules, availability, and financial obligations
- Established new patient charts, entering data and demographics into agency database
- Received patient payments, answered billing inquiries, and maintained records of all financial transactions, entering into electronic database program
- Adhere to patient confidentiality within HIPAA guidelines using discretion and empathy while working with sensitive information
Stay At Home Parent
Self-employeed
01.1996 - 02.2022
- Working under intense pressure with efficiency in managing tasks and exceptional organization within constantly changing and unforgiving timelines
- Earning a diploma in Medical Insurance Billing and Coding
- Achieving a 4.0 GPA in Continuing Education Courses
- Mastered interpersonal abilities volunteering at Luella Elementary and Middle School, working collaboratively with teaches,staff and parents, assisting in fundraisers, field trips, athletics events, and academic activities
- Advocate for special needs children/students, one of which was my own
Computers Assistant/Data Entry Specialist
USDA, Food And Consumer Service
10.1987 - 01.1996
- Served as liaison for automated systems support of the Southeast Regional Office (SERO) and the Regional Office (RO) located in Washington,DC
- Efficiently input and verified over 250 Food Stamp, WIC and Special Nutrition data entry orders, with a 100% accuracy, weekly under strict timelines
- Generated 50+ reports daily, providing details about data entry system operations, financial grant data, and error monitoring inaccuracies
- Resolved 50+ support request weekly for technical assistance of agency software issues
Education
MEDICAL INSURANCE BILLING AND CODING - ICD-9 And CPT Coding
Georgia Medical Institute-Dekalb
Jonesboro, GA06.2006
Skills
- Ability to multitask and excel in a fastpaced environment
- Excellent customer service skills
- Computer skills (MS word, electronic patient database, typing, data entry)
- Interpersonal skills (Professionalism, compassionate and empathetic)
- Dependable, organization, detail oriented, and punctual
- Database Management
- Greeting Visitors
- Database Maintenance
- Financial Data Entry
- Administrative Support
- Guest Relations
- Supply Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The price of inaction is far greater than the cost of a mistake
Meg Whitman
Timeline
Hotel Housekeeper
Red Roof Inn Hotel
03.2022 - 06.2023
Billing Clerk/Receptionist
State Of Georgia, GRAN Recovery
09.2005 - 07.2006
Stay At Home Parent
Self-employeed
01.1996 - 02.2022
Computers Assistant/Data Entry Specialist
USDA, Food And Consumer Service
10.1987 - 01.1996
MEDICAL INSURANCE BILLING AND CODING - ICD-9 And CPT Coding
Georgia Medical Institute-Dekalb
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