SHERYL HOWELL
Columbia,TN
Summary
Results-driven Commercial Loss Prevention Specialist with a proven track record in problem-solving and critical thinking. Expertise in analyzing complex data to deliver actionable insights that enhance operational efficiency and drive business growth. Committed to maintaining professionalism while fostering collaborative relationships with stakeholders to ensure alignment and shared goals. A dedicated asset ready to contribute to team success through innovative solutions and strategic analysis, consistently aiming for excellence in every endeavor.
Overview
25
25
years of professional experience
Work History
Loss Prevention Specialist/ Customer Service/ End of Term/ Account Maintenance/ Collection Services Group/ Titles
Ford Motor Credit
Franklin, TN
11.2000 - Current
- Achieved successful resolutions for customer delinquent accounts through expert application of critical thinking. Enhanced clarity and transparency by maintaining detailed documentation of account discussions. Fostered professional relationships with clients to facilitate collaborative outcomes.
- Skills
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Ensured accuracy and precision in documentation and reporting to uphold quality standards.
- Applied comprehensive knowledge gained over twenty-five years in customer service to foster strong relationships with clients and stakeholders.
- Trained staff on loss prevention techniques and best practices to improve awareness.
Education
High School Diploma -
Bedford North Lawrence
Bedford, IN05.1982
Skills
- Throughout my career at Ford Credit, I continue to maintain professionalism I always focus on problem solving skills, in addition to critical thinking skills with a win-win resolution
- Internal customers continue to reach out to me to assist with information needed on accounts
- Assist team leader on multiple occasions with peers accounts
- Team Leader contacts me on multiple occasions to reach out to CLOC customers since he knows I will treat them with professionalism, expertise and knowledge
Languages
English
Timeline
Loss Prevention Specialist/ Customer Service/ End of Term/ Account Maintenance/ Collection Services Group/ Titles
Ford Motor Credit
11.2000 - Current
High School Diploma -
Bedford North Lawrence