Sheryl Jackson-Wade
Amelia Court House,VA
Summary
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in Word. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Experienced Juvenile Probation Officer adept at working with juveniles, families and outside resources to develop and implement effective probation plans. Talent for building productive relationships that gets results. Dedicated Parole Officer offering 34 years in large correctional facilities and court services. Hardworking and dedicated to preserving safety and upholding laws. Seasoned counselor offering expertise in the development of public outreach initiatives and strong advocacy networks targeted at diverse and underserved communities. High level of performance in relationship-building, decision-making and communicating. Dedicated Juvenile Probation Officer versed in probation requirements, legal statutes and departmental policies. Energetic Juvenile Probation Officer focused on reducing recidivism and helping juveniles improve life situations. Proactive, results-focused and passionate.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Southern Dominion Health System
03.2023 - Current
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Built and maintained positive working relationships with patients and staff.
- Managed patient registration process, confirming data accuracy and completeness.
- Took copayments and compiled daily financial records.
- Assisted patients in filling out check-in and payment paperwork.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Handled customer service inquiries in person, via telephone and through email.
Probation Officer Supervisor
Department Of Juvenile Justice
03.2003 - 02.2023
- Monitored defendants' compliance and progress in treatment by reviewing reports from counseling agencies.
- Completed reports on behalf of court and associated legal entities.
- Determined appropriate supervision levels by conducting risk and needs assessments.
- Supervised offenders to reduce risk to community.
- Maintained organized offender records and documentation in compliance with department and legal standards.
- Wrote progress reports and testified under oath at court hearings.
- Maintained compliance with all legal statutes, policies and procedures.
- Conducted investigations into violations and other allegations.
- Collaborated with senior leadership during decision-making processes and created thorough offender reports for corrective action planning.
- Adhered to legal requirements by performing office, home and employment visits.
- Evaluated people on probation to determine best course of rehabilitation.
- Built relationships with defendants and offenders, assessing living conditions and case background information.
- Employed appropriate incentives and sanctions to achieve desired behaviors and outcomes.
- Initiated crisis intervention by following official crisis communication plans and training.
- Interpreted legal concepts and issues to complete and close out cases.
- Helped resolve probationer issues with housing, employment and healthcare.
- Observed residents for compliance and behavior issues.
- Gathered information from people in community, family members and agencies about conduct of probationers.
- Referred felony and misdemeanor offenders to necessary community resources.
- Performed both pre-sentence and pre-parole investigations.
- Suggested special community service rehabilitation programs to help further support offenders.
- Screened offender referrals and completed intake interviews and paperwork.
- Interpreted data from various assessment tools to determine appropriate level of supervision.
- Coordinated community and job placement resources.
- Researched each case thoroughly to strengthen case outcomes.
- Compiled information from law enforcement and conducted interviews with youth offenders.
- Tracked assigned juvenile movements and adherence to probation requirements.
- Created and maintained parole hearing information to keep leadership up-to-date on offender status.
- Verified social and legal history information of individual probationers.
- Monitored minors, guardians and non-custodial family members.
- Arranged and implemented offender prison release programs.
Juvenile Probation Officer
Department Of Juvenile Justice
01.1996 - 04.2003
- Developed key partnerships with staff of community organizations to improve access to educational services among disenfranchised youth.
- Analyzed, reported and submitted statistics for funding purposes and program evaluation.
- Partnered with targeted support organizations, programs and community resources as alternatives to juvenile detention.
- Supervised caseload of survivors in juvenile justice system to address and support unique needs of these clients.
- Visited homes of youth offenders and resolved family issues.
- Developed safety plans and strategic interventions to address specific issues.
- Evaluated program effectiveness and obstacles to implementation by recommending changes to protocols in order to improve reach of services.
- Investigated juveniles' activities, school attendance and employment.
- Collaborated with police detectives, child welfare organizations and district attorneys to resolve cases and protect juvenile individuals.
- Conducted client needs assessments based on presented issues as well as social and restorative justice models of care.
- Coordinated and facilitated interventions with clients and service professionals.
- Facilitated meetings to collaborate with community stakeholders, presiding judges, attorneys and service providers.
- Assessed home situations to determine need for removal of client from current home.
- Promoted department's mission and procedures to community organizations, school officials and law enforcement.
- Assessed mental health and physical state of young offenders.
- Monitored defendants' compliance and progress in treatment by reviewing reports from counseling agencies.
- Completed reports on behalf of court and associated legal entities.
- Determined appropriate supervision levels by conducting risk and needs assessments.
- Supervised offenders to reduce risk to community.
- Maintained organized offender records and documentation in compliance with department and legal standards.
- Wrote progress reports and testified under oath at court hearings.
- Conducted investigations into violations and other allegations.
- Maintained compliance with all legal statutes, policies and procedures.
- Collaborated with senior leadership during decision-making processes and created thorough offender reports for corrective action planning.
- Adhered to legal requirements by performing office, home and employment visits.
- Evaluated people on probation to determine best course of rehabilitation.
- Built relationships with defendants and offenders, assessing living conditions and case background information.
- Employed appropriate incentives and sanctions to achieve desired behaviors and outcomes.
- Initiated crisis intervention by following official crisis communication plans and training.
- Interpreted legal concepts and issues to complete and close out cases.
- Helped resolve probationer issues with housing, employment and healthcare.
- Observed residents for compliance and behavior issues.
- Gathered information from people in community, family members and agencies about conduct of probationers.
- Referred felony and misdemeanor offenders to necessary community resources.
- Oversaw administration of DNA indexing and drug and alcohol screenings for offenders.
- Performed both pre-sentence and pre-parole investigations.
- Suggested special community service rehabilitation programs to help further support offenders.
- Screened incoming employees, personal belongings, and shipments for security concerns.
- Screened offender referrals and completed intake interviews and paperwork.
- Interpreted data from various assessment tools to determine appropriate level of supervision.
- Coordinated community and job placement resources.
- Researched each case thoroughly to strengthen case outcomes.
- Oversaw credentialing activities for all employees, contractors and consultants.
- Compiled information from law enforcement and conducted interviews with youth offenders.
- Tracked assigned juvenile movements and adherence to probation requirements.
- Transported and monitored offenders on probation and parole for compliance with court protocols.
- Performed thorough legal research to strengthen case arguments.
- Created and maintained parole hearing information to keep leadership up-to-date on offender status.
- Verified social and legal history information of individual probationers.
- Monitored minors, guardians and non-custodial family members.
- Arranged and implemented offender prison release programs.
Juvenile Rehabilitation Counselor
Department Of Juvenile Justice
09.1988 - 01.1996
- Assisted individuals with addressing disabilities and developing career plans.
- Coordinated community resources and secured referrals.
- Built and deepened partnerships with healthcare administrators, medical directors and nursing supervisors.
- Helped clients adapt to altered lifestyles while providing therapeutic environments for clients and families.
- Conducted comprehensive patient assessments and evaluated patient care plans.
- Evaluated and screened patients to determine needs and provide necessary support.
- Executed and complied with policies regarding patient admission, care and records to maintain standards of excellence for patients and families.
- Prepared and maintained records and case files detailing clients' personal and eligibility information, services provided and relevant correspondence.
- Assisted clients in exploring career options and vocational goals.
- Consulted with interdisciplinary teams to enhance coordination of care, establish medical clearance and determine optimal timing of further interventions.
- Evaluated diagnostic data to determine eligibility and needed services.
- Mobilized case management system to document service delivery and case progress.
Education
No Degree - Grief And Bereavement Certificate
Brightpoint Community College
Midlothian, VA08.2023
No Degree - Paralegal Certificate
Hunter College of The City University of New York
New York, NY12.1985
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice of The City University of New York
New York, NY02.1984
Skills
- Word Processing
- Insurance Verification
- Patient Care and Confidentiality
- Patient Medical Histories
- Prepare Reports
- System Updates
- Reading Comprehension
- Operational Requirements
- Medical Insurance
- Patient Registration
- Appointment Confirmation
- Community Resources
- Rehabilitation Support
- Interviewing Expertise
- Program Planning
- Evaluate Progress
- Field Supervision
- Data Gathering
- Mentoring
- Case Planning
- Documentation
- Maintain Case Files
- Cognitive Behavioral Training
- Offender Monitoring
- Report Writing
- Case Management
Certification
- [Area of certification], [Company Name] - [Timeframe]
Timeline
Patient Service Representative
Southern Dominion Health System
03.2023 - Current
Probation Officer Supervisor
Department Of Juvenile Justice
03.2003 - 02.2023
Juvenile Probation Officer
Department Of Juvenile Justice
01.1996 - 04.2003
Juvenile Rehabilitation Counselor
Department Of Juvenile Justice
09.1988 - 01.1996
No Degree - Grief And Bereavement Certificate
Brightpoint Community College
No Degree - Paralegal Certificate
Hunter College of The City University of New York
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice of The City University of New York
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