Sheryl Johnson
Las Vegas,NV
Summary
Dynamic Assistant Manager with proven expertise in client support and cash management at Terrible Herbst Convenience Store. Recognized for enhancing customer satisfaction through effective team leadership and streamlined inventory control. Committed to fostering positive relationships and driving operational efficiency, resulting in improved store performance and loyal clientele.
Overview
20
20
years of professional experience
Work History
Assistant Manager
Terrible Herbst Convenience Store
06.2024 - 04.2025
- Assisted in daily store operations and customer service to ensure a positive shopping experience.
- Supported training of new team members on operational procedures and company policies.
- Managed inventory levels and conducted regular stock checks to maintain product availability.
- Executed cash handling procedures accurately, ensuring balanced registers at shift end.
- Collaborated with management to implement promotional displays, enhancing product visibility.
- Resolved customer inquiries and complaints efficiently, maintaining high satisfaction levels.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Frontend Customer Service
Walmart
09.2023 - 05.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, resolving inquiries and issues promptly.
- Maintained accurate cash drawer balance during shifts, ensuring accountability.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Certified Lead Pawnbroker
EZ Pawn
07.2018 - 05.2024
- Supervised daily operations, ensuring compliance with company policies and regulatory standards.
- Mentored junior staff, enhancing team performance through training and support initiatives.
- Analyzed market trends to determine competitive pricing strategies for pawned items.
- Streamlined inventory management processes, improving efficiency in item valuation and transactions.
- Developed customer relationships, fostering loyalty through personalized service and effective communication.
- Implemented loss prevention measures, reducing theft incidents and safeguarding assets.
- Trained new team members on company policies, procedures, and best practices to ensure consistent performance standards.
- Managed inventory effectively, ensuring optimal stock levels and minimizing excess or outdated items.
- Maintained a clean, organized store environment that promoted a positive shopping experience for customers.
- Processed payments, handled cash and securely initiated bank deposits for revenue-grossing pawn shop.
Frontend Key Holder
Khols Department Store
03.2005 - 02.2013
- Oversaw daily operations, ensuring optimal store performance and exceptional customer service.
- Trained and mentored new team members on sales techniques and operational procedures.
- Managed cash handling processes, maintaining accuracy in transactions and financial reporting.
- Implemented inventory management systems to optimize stock levels and minimize shrinkage.
- Developed promotional displays to enhance product visibility and drive sales initiatives.
- Collaborated with management to identify areas for process improvement, enhancing overall store efficiency.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
Education
High School Diploma -
Enterprise High School
Redding, CA06.1987
Skills
- Client support
- Cash management
- Inventory control
- Effective team leadership
Timeline
Assistant Manager
Terrible Herbst Convenience Store
06.2024 - 04.2025
Frontend Customer Service
Walmart
09.2023 - 05.2024
Certified Lead Pawnbroker
EZ Pawn
07.2018 - 05.2024
Frontend Key Holder
Khols Department Store
03.2005 - 02.2013
High School Diploma -
Enterprise High School