Sheryl Kerr
Shasta Lake,CA
Summary
Adaptable professional with a diverse background in customer service and office management. Recognized for strong integrity and work ethic, contributing to improved client satisfaction and operational efficiency.
Reliable employee seeking bookkeeping position. Offering excellent communication and good judgment.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level bookkeeping position. Ready to help team achieve company goals.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
30
30
years of professional experience
Work History
Cashier/Sales Floor Associate
ACE
Redding, CA
10.2023 - Current
- Identified customer needs and provided tailored recommendations to boost sales performance
- Provided exceptional customer service, resolving issues promptly to maintain high satisfaction levels.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
Customer Service Representative/Sales
Western Tag
Redmond, WA
04.2006 - 05.2012
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Managed order processing using specialized software to ensure accurate fulfillment.
- Collaborated with production teams to optimize workflow and address customer feedback effectively.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Office Manager
Suspenders Advertising
Anderson, CA
06.2003 - 09.2005
- Managed office operations, ensuring efficient workflow and adherence to company policies.
- Enhanced vendor relationships through effective communication and negotiation strategies.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Monitored front areas so that questions could be promptly addressed.
- Oversaw daily administrative tasks, improving overall workplace efficiency.
- Completed bi-weekly payroll for 3 employees.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Dog Groomer
Diane Canine Connection
Redding, CA
05.1996 - 06.2003
- Provided high-quality grooming services, including bathing, clipping, and nail trimming for various dog breeds.
- Maintained cleanliness and sanitation of grooming tools and workstations to ensure a safe environment.
- Developed strong relationships with clients through excellent customer service and communication skills.
- Implemented efficient scheduling processes to optimize workflow and minimize client wait times.
- Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
- Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Mastered time management skills to balance multiple appointments throughout the day while maintaining attention to detail and quality.
- Managed appointment scheduling efficiently, ensuring timely service delivery to maximize daily productivity.
- Kept up-to-date on industry trends and advances in grooming tools and products to provide top-notch services for all customers.
- Fed, walked and bathed animals.
- Supported team members during busy periods or staff absences, demonstrating adaptability and commitment to the company''s success.
- Consistently ensured accurate record-keeping of client information, bookings, payments, and special requests for seamless business operations.
- Broadened clientele base through successful word-of-mouth referrals from satisfied customers.
Education
Professional Accounting And Bookeeping -
Lake College
Redding, CA02-2006
GED -
AUHS
Anderson, CA06-1980
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
Timeline
Cashier/Sales Floor Associate
ACE
10.2023 - Current
Customer Service Representative/Sales
Western Tag
04.2006 - 05.2012
Office Manager
Suspenders Advertising
06.2003 - 09.2005
Dog Groomer
Diane Canine Connection
05.1996 - 06.2003
Professional Accounting And Bookeeping -
Lake College
GED -
AUHS