SHERYL MCDONALD LOWE

Staffing and Supervision:

• Ensure appropriate 24/7 Residential Aide staffing at all transitional housing sites in compliance with city and state regulations.
• Supervise Shift Supervisors across all shifts.

Client Services Oversight:

• Oversee high-quality standards for daily client services, including meal service, security screenings, room inspections, client transportation, intake for new admissions, incident management, residence and community supervision, and recreational activities.
• Work collaboratively with transitional housing Program Directors to ensure daily client services meet the needs of the program and solve resident-related issues.

Security and Safety:

• Liaise with contracted security teams to ensure adherence to DHS and OTDA regulations and Breaking Ground’s standard operating procedures and security plans.

Census and Incident Management:

• Monitor census management and incident reporting and conduct routine follow-ups

Other Duties:

• Perform other duties as assigned
• Conducted regular staff meetings to maintain open lines of communication within the team, fostering a positive work environment.
• Evaluated employee performance regularly through appraisals, providing constructive feedback for professional growth.

• Supervising 24/7 Residential Aide staff
• Completing bi-weekly schedules, and always ensuring proper coverage
• Assisting food service and other vendors as needs
• Completing, reviewing, and submitting incident reports and other tracking reports
• Enforced company policies and regulations with employees.
• Prepared shift summary reports for supervisors and communicated regularly on goals and progress.
• As part of building management team, work closely with Program Director and Assistant Program Director to meet resident needs and challenges
• Performs other related duties as assigned
• Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.

• Allocating, in an assured setting, empirical safety of both clients and staff
• Timely, accurate completion of daily reports, providing essential incidents reports, sign-in sheets, client’s intake, and other literature written works
• Synchronize security-orientated specifications, including interval inspection of facility and surrounding property
• Supported needs of residents

• Ensure the safety and security of all residents
• Provide excellent residential property management service
• Ensure that all records log is accurately and in accordance with company’s policy and regulatory agency requirements.

• Assisting Teachers and students with extracurricular activities and functions
• Supervising students in and out of classroom
• Observing student’s performance and recording relevant data to assess the student progress
• Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
• Supported school initiatives by participating in professional development opportunities and collaborating with colleagues on best practices for student growth and achievement.
• Reported on student progress, behavior, and social skills to parents.

• Collecting information of residents assigned in a particular area, following strict guidelines and confidentiality laws
• Collect census data by conducting door to door interviews
• Maintained records of hours worked, miles drive
• Record and encode information from a survey
• Performed field staff duties critical to completing accurate count in hard-to-reach communities
• Completed surveys by rechecking contact information before ending each call
• Analyzed and evaluated data, identifying trends in recruitment process

• Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
• Traveled to clients' homes to complete healthcare services and promote continuity of care.
• Provided mobility assistance such as walking and regular exercising.
• Completed entries in log books, journals and care plans to accurately document and report patient progress.
• Assisted disabled clients to support independence and well-being.
• Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
• Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.

• Assist with activities of daily living – personal hygiene, feeding, and ambulation
• Complete logs documenting patient condition and activities
• Report findings or changes in physical, mental, and emotional conditions to nursing staff.

• Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
• Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
• Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
• Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
• Monitored progress and documented patient health status changes to keep care team updated.
• Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
• Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
• Followed nutritional plans to prepare optimal meals.
• Developed rapport to create safe and trusting environment for care.

• Secured premises and personnel by patrolling property, monitoring surveillance equipment, and inspecting buildings, equipment, and access points
• Completed reports by recording observations, information, occurrences, surveillance activities, interviewing witnesses and obtaining signatures
• Maintained environment by monitoring and setting building and equipment controls.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
• Checked and verified photo identification prior to granting facility access.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
• Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
• Reported irregularities such as fire and safety hazards to maintenance.
• Monitored employee activities, confirming compliance with security regulations.