Summary
Overview
Work History
Education
Skills
Timeline
SHERYL MORGAN

SHERYL MORGAN

Accokeek

Summary

Accomplished and energetic Retail Manager with more than 20 years of experience in a fast paced retail environment. Experienced in outstanding customer service, recruiting, hiring and training and quality staff, accounting procedures, inventory control, merchandising, building productive teams and developing trusting working relationships.

Overview

32
32
years of professional experience

Work History

Head Cashier Supervisor

Lowe's
03.2022 - Current
  • Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
  • Ensured a clean and organized work environment by enforcing strict policies on cleanliness and orderliness at the registers.
  • Conducted regular performance evaluations for cashiers, providing constructive feedback to help them grow professionally.
  • Improved communication between cashiers and other store departments to provide seamless customer experiences.
  • Increased customer satisfaction by addressing and resolving customer issues promptly and professionally.
  • Used point-of-sale productivity metrics to monitor associate efficiency and encourage improvements.
  • Developed strong relationships with customers through attentive service, fostering loyalty and repeat business.
  • Mentored new hires by demonstrating best practices in customer service and cashiering techniques.
  • Optimized shift schedules to ensure adequate staffing levels during busy periods while minimizing labor costs.
  • Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
  • Managed a team of cashiers, ensuring proper scheduling, breaks, and coverage during peak hours.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.

Deli Clerk

Publix
03.2016 - 12.2021
  • Greeted customers at counter to fulfill requests and answer questions.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
  • Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
  • Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
  • Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.

ZONE SUPERVISOR

Walmart
04.2010 - 08.2014
  • Assisted management with the supervision of associates in multiple departments by assigning duties, developing and ensuring they were in compliance with company policies and procedures.
  • Managed Accounting Office tasks by verifying daily bank deposits, assisted accounting associates with researching shortages and verified and retained paperwork according to Company policy.
  • Met with Customer Service Supervisors to review schedules daily to ensure we were properly staffed and made adjustments according to the needs of the business.
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
  • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.

HR Coordinator, / HR Assistant

Walmart
11.2007 - 04.2010
  • Hired, recruited and trained by reviewing Company policies and procedures during orientations.
  • Assessed and organized associate training through videos, group discussions, and computer based learning.
  • Retained I-9's as required by company guidelines.
  • Followed applicable laws and regulations when maintain associate personnel files which included evaluations, training plans and other personal information.
  • Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.

Accounting Associate

Walmart
01.2006 - 11.2007
  • Prepared deposits by using special accounting software to record, store and analyze information.
  • Researched shortages and retained daily paperwork.
  • Operate 10-key calculators, typewriters, and copy machines to perform calculations and produce documents.
  • Comply with federal, state, and company policies, procedures, and regulations.

Customer Service Manager

Walmart
06.2004 - 01.2006
  • Fulfilled Customer service requirements by greeting customers and ensured they had a pleasant shopping experience.
  • Operated and repaired cash registers in order to provide good Customer service.
  • Enhanced the customer experience by balancing customer traffic and approving monetary transactions in a timely manner.
  • Resolve customer complaints.
  • Hire and train employees, and evaluate their performance.
  • Prepare employee work schedules.

Department Manager

Walmart
10.1995 - 06.2004
  • Maintained merchandise presentation by stocking, rotating merchandise, organizing displays and pricing.
  • Ordered, received and stocked merchandise from distribution center and maintained documents supporting inventory.
  • Drove sales to achieve financial goals while controlling inventory.
  • Assign associates to specific duties.
  • Review inventory and sales records to prepare reports for management and budget departments.

Retail Salespersons

Walmart
01.1993 - 10.1995
  • Assisted customers with selecting and purchasing products.
  • Provided excellent customer service by being positive, polite and going above and beyond to serve the customer.
  • Kept area clean and organized to provide a safe shopping environment.
  • Inventory stock and requisition new stock.
  • Ticket, arrange and display merchandise to promote sales.

Education

High School Diploma - undefined

Vidalia High School

Accounting

Savannah State College
Coursework in Accounting

Skills

  • Management of Personnel Resources
  • Recruiter
  • Personnel trainer and developer
  • Strong problem solving skills
  • Outstanding customer service skills
  • Adaptable
  • Professional
  • Exceptional Leader

Timeline

Head Cashier Supervisor - Lowe's
03.2022 - Current
Deli Clerk - Publix
03.2016 - 12.2021
ZONE SUPERVISOR - Walmart
04.2010 - 08.2014
HR Coordinator, / HR Assistant - Walmart
11.2007 - 04.2010
Accounting Associate - Walmart
01.2006 - 11.2007
Customer Service Manager - Walmart
06.2004 - 01.2006
Department Manager - Walmart
10.1995 - 06.2004
Retail Salespersons - Walmart
01.1993 - 10.1995
Vidalia High School - High School Diploma,
Savannah State College - , Accounting

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SHERYL MORGAN