SHERYL MORRIS
Cooper,TX
Summary
I am a seasoned medical operations manager with great communication skills and a strong background in customer service , Human Resource Management, Rural Health compliance, collections, as well as billing and contracting. I have a proven history of being a strong loyal team player that brings a strong work ethic and excellent organizational skills to any setting. I am very excited for the opportunity to invest these strengths with a new team and to face new challenges and build strong relationships in the community and workplace.
Overview
34
34
years of professional experience
Work History
Clinic Manager
Christus Health
CANTON , TX
10.2020 - Current
- Collaborated daily with 11 providers and 26 support staff members to improve clinical processes and patient outcomes.
- Analyzed clinic performance data to identify trends and areas for improvement.
- Monitored copays and collections at the front desk, and implemented measures to improve collections.
- Implemented policy changes and communicated information and procedures through organizational staff meetings to maintain compliance with federal, state, and local healthcare regulations.
- Implemented patient satisfaction initiatives to improve service quality and address grievances.
- Oversaw recruitment of new personnel for the clinic, conducting interviews and making hiring decisions.
- Developed relationships with specialty providers to sustain a strong referral pipeline.
- Recognized by management for providing exceptional customer service with Qualtrics regarding patient feedback.
- Maintained providers' schedules and templates to enhance patient access.
- Responsible for staff timekeeping and ordering of supplies.
Operations Manager II
Baylor Scott & White Health
GREENVILLE, TX
06.2016 - 06.2020
- Supervised and led 9 department managers while overseeing performance and productivity of 96 support staff and 7 facilities
- Acted as a liaison during merger between local facilities and corporate to effectively communicate changes in workflows, policies and expectations
- Controlled expenses by eliminating waste, reduced overhead by 20% first year of monitoring clinical and front office staff as well as monitored lab budgets
- Held staff accountable to OSHA HIPA CLIA and RHC regulations and internal safety standards to minimize risks . Multiple recognition awards received.
- Responsible for HR compliance and files of all staff under my direct report
- Identified, Interviewed, hired, and mentored core start-up team members and associated their strengths with job responsibilities that outlined company vision
- Fostered strong relationships with patients, providers and staff as well as corporate management to instill and promote the vision of BSWH practices by maintaining great communication and setting solid expectations with use of huddle boards, surveys and rounding, Press Ganey and Healthy planet reporting
- Reviewed and researched marketing strategies. Participated in community involvement with Chamber of Commerce, Relay for Life drive, Food drives and Christmas Parade.
- Served as key corporate representative, with multiple departments and facilities in delivering feedback and workflows to team for implementation.
Area Operations Manager
Primary Care Associates
GREENVILLE, TX
05.2004 - 05.2016
- Managed company operations for a large Multi specialty Group of 36 providers, consisting of Family Practice, Pediatrics, Internal Medicine and Physical Therapy responsibilities included monitoring financials , staffing. scheduling, training, recruiting , marketing inventory control, as well as compliance
- Directly responsible for all provider enrollment / credentialing / updated licensure for all managed care plans as well as Medicare / Medicaid
- Directly supervised 7 clinical managers and assisted them in troubleshooting daily operational issues and provided guidance with employee relations
- Liaison for the mid-level providers and their supervising providers to encourage constant effective communication, and efficient operations
- Assisted in recruitment of all professional staff for all facilities as well as made suggestions and compared pricing for large capital equipment and new vendors.
- Built strong, confidential relationships with all staff of many levels of authority
- Maintained a long tenured staff, average of 7 years , by encouraging growth and implementing employee recognition programs
- Improved profit margins by streamlining operations and workflow and negotiated competitive contracts with various Healthcare vendors DRL, McKesson as well as local vendors such as janitorial and answering service
- Successfully Attested and collected 1.5 million dollars In Medcare/Medicaid meaningful use dollars / Obtained PCCM status for all facilities
- Implemented E-scribe, multiple EHR software , Immtrac and TVFC program
- Prepared payroll and monitored attendance of staff and employee relations
Corporate Contracts Manager / Compliance Manager
Primary Care Associates
GREENVILLE, TX
04.2002 - 05.2004
- Improved profit margins by streamlining operations and workflow and negotiating competitive payor contracts with commercial as well as Managed Care entities BCBS, Cigna, United Health Care as well as Medicare and Medicaid.
- Created agendas and communication materials for executive and team meetings
- Performed site evaluations, patient surveys and team and clinical mock audits, organized RHC manuals and manager /supervisor checklist to insure compliance with CLIA, OSHA HIPA and Rural Health Guidelines with a 98% success rate.
- Credentialing and provider enrollment for 8 facilities as well as 36 providers.
- Managed and opened 7 new facilities. Responsibilities included provider enrollment, change of ownership, RHC certification, credentialing as well as daily operation and workflows.
- Attended community , charity and marketing events in several counties to promote and involve our medical facilities in communities we served.
- Created agenda for monthly executive committee and collaborated with team members, providers and hospital administration for input.
Billing Manager
Primary Care Associates
Greenville, TX
04.1992 - 03.2002
- Maintained current working knowledge of CPT and ICD-coding principles, Rural Health certification and other government Medcare and Medicaid policies as well as third-party billing to deliver constructive feedback an education
- Initiated multiple CHOW's ( change of ownerships) and managed acquisitions from start to finish and was responsible for all the compliance , enrollment and credentialing issues as well as staffing.
- Maximized efficiency, reduced delinquency and increased accuracy of billing department by developing and implementing system and process improvements.
- Was responsible for monitoring collections for multiple facilities as well as negotiating strong payor contracts for the facility.
- Kept operations running smoothly and solved diverse problems by coordinating with patients, providers, support staff and management on a daily basis.
- Day/ end close and daily cash reconciliation as well as daily deposits
Medical Biller
Primary Care Associates
GREENVILLE, TX
02.1991 - 02.1992
- Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
- Familiar with Medicare and RHC billing procedures as well as traditional Medicare Medicaid Commerical and Managed Care plans.
- Trained staff on posting and collection of charges.
- Fill in at the front desk reception area for urgent care hours as needed, Performed all front desk duties of registration, scheduling and posting and collection of payment.
- Assisted patients with billing queries
- Compiled and submitted an electronic file of claims daily
Education
Bachelor of Science - Business Administration And Management
Texas A&M University - Commerce
Commerce, TX11 1989
Skills
- Proficient in EHR software (EPIC, Allscripts)
- Great communication management skills
- Medical regulatory compliance with OSHA, HIPAA, CLIA, and RHC
- Safety protocol
- Recruiting and hiring
- Credentialing/Provider Enrollment
Education and Training
other,other,other
Timeline
Clinic Manager
Christus Health
10.2020 - Current
Operations Manager II
Baylor Scott & White Health
06.2016 - 06.2020
Area Operations Manager
Primary Care Associates
05.2004 - 05.2016
Corporate Contracts Manager / Compliance Manager
Primary Care Associates
04.2002 - 05.2004
Billing Manager
Primary Care Associates
04.1992 - 03.2002
Medical Biller
Primary Care Associates
02.1991 - 02.1992
Bachelor of Science - Business Administration And Management
Texas A&M University - Commerce
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