Sheryl Nguyen

Facilitate seamless communication with physicians, ensuring timely follow-ups and accurate scheduling for patient appointments.

Accurately verify insurance eligibility and benefits, ensuring compliance and reducing claim rejections.

Analyze insurance eligibility and benefits, reducing claim rejections and ensuring compliance with healthcare regulations.

Cash Pay handling for out of pocket initial evaluations and follow up appointments.

Following up Signed Plan of Cares from referring physicians.

Provided exceptional customer service to patients, families, and healthcare providers by promptly responding to inquiries, addressing complaints, and resolving issues.

Performed daily administrative duties such as filing paperwork, answering phones calls from patients, providers, insurance companies, verifying insurance eligibility.

Led training sessions on crisis de-escalation, improving team response time and safety in high-stress situations.

Coordinated individualized care plans, achieving a 95% success rate in meeting clients' health goals.

Prepare and implement ISP/IPP planning.

Provide company training, demonstrations, on-the-job training, meetings and conferences.

Visit in home care for safety measures, groceries, and maintenance for individuals.

Planning weekly meals for diet and nutritional needs.

Assisting with transportation for clients to and from work.

Helping clients with budgeting and expenses.