Sheryl OHara
Sicklerville,NJ
Summary
Adept at enhancing public health and safety, demonstrated through a pivotal role at VSA Prospecting, where I streamlined contact tracing processes and significantly reduced COVID-19 transmission. Skilled in documentation accuracy and providing emotional support, I excel in roles requiring flexibility and confidentiality adherence. My expertise includes efficient data management and fostering team collaboration, contributing to improved operational workflows. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Inventory position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
Work History
COVID-19 Contact Tracer
VSA Prospecting
Haddonfield, NJ
10.2021 - 06.2023
- Reduced COVID-19 transmission by effectively identifying and contacting exposed individuals.
- Provided emotional support for distressed individuals during difficult conversations surrounding their potential exposure to COVID19.
- Enhanced community safety, providing clear guidance on isolation and quarantine procedures to exposed individuals.
- Improved contact tracing efficiency with accurate data entry and case management system utilization.
- Supported public health efforts by conducting thorough interviews with confirmed COVID-19 cases.
- Streamlined workflows by collaborating closely with fellow Contact Tracers, fostering a supportive work environment that prioritized accuracy and efficiency.
- Trained new team members on best practices for effective contact tracing procedures, enhancing overall team performance.
- Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
- Performed record keeping by logging client information within secure contact-tracing software.
Warehouse Worker
Amazon
Swedesboro, NJ
10.2019 - 08.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as [Number] pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
Pharmacy Technician
CVS Pharmacy
Sicklerville, NJ
12.2016 - 03.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
Education
High School Diploma -
Stepping Stones
Florida City, FL06.2018
Skills
- Flexibility
- Documentation accuracy
- Confidentiality adherence
- Health Promotion
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteImportant To Me
Work-life balanceCareer advancementPaid time offWork from home optionHealthcare benefitsPaid sick leaveAccomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Supervised team of 8 staff members.
Timeline
COVID-19 Contact Tracer
VSA Prospecting
10.2021 - 06.2023
Warehouse Worker
Amazon
10.2019 - 08.2021
Pharmacy Technician
CVS Pharmacy
12.2016 - 03.2021
High School Diploma -
Stepping Stones
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