Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sheryl Powell

Sacramento,CA

Summary

Highly motivated professional with strong background in managing back office operations. Proven ability to effectively manage staff and foster a positive work environment.

Overview

43
43
years of professional experience
1
1
Certification

Work History

Nurse Manager-Back Office Lead

Pediatric Associates
09.1986 - Current
  • Coordinated with other departments to ensure seamless integration of back office functions into overall business operations.
  • Served as a key point of contact between nursing staff, physicians, administration, and other healthcare professionals.
  • Managed staff scheduling and time off to adequately staff physicians, NP's and MA's.
  • Improved customer satisfaction by resolving complex inquiries and escalating issues to appropriate departments when necessary.
  • Oversaw inventory management, ensuring adequate supplies were available for all back-office tasks while minimizing costs associated with overstocking.
  • Managed daily operations of the back office team, allocating resources effectively to meet deadlines and achieve goals.
  • Hired, trained and on-boarded new team members and conducted evaluations to boost performance.
  • Developed and updated calendars to schedule team and customer meetings.
  • Interceded between employees during arguments and diffused tense situations.
  • Lead staff meetings to keep team informed of departmental changes and provide opportunities for staff to share ideas and concerns.
  • Effectively communicated with patients and their families to address concerns and provide comfort.
  • Established and maintained strong relationships with vendors and suppliers, negotiating terms to benefit operations.
  • Management of of CLIA and VFC.

Clinic LVN

Robert Watson MD
09.1981 - 09.1986
  • Aided physicians in conducting thorough physical examinations, providing essential support during clinical decision-making processes.
  • Promoted infection control practices within the clinic setting, leading to a decrease in communicable illnesses among staff and patients alike.
  • Ensured patient satisfaction through compassionate and attentive nursing care.
  • Helped maintain a clean, safe, and organized workspace to provide optimal patient care environments at all times.
  • Obtained patient vital signs and input/output measurements from inpatients.
  • Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
  • Minimized staff and patient infection risk by cleaning and disinfecting equipment instruments.

Education

Associate of Science - Nursing

Sacramento City College
Sacramento, CA
06-1980

Skills

  • Workflow optimization
  • Task delegation
  • Teamwork and collaboration
  • Compliance management
  • Reliability
  • Conflict resolution
  • Customer service
  • Excellent communication
  • Problem-solving
  • Time management
  • Attention to detail
  • Team leadership and management
  • Multitasking and organization
  • Problem-solving abilities
  • Adaptability and flexibility
  • Decision-making
  • Customer service management
  • Employee supervision
  • Handling complaints
  • Office management
  • Self motivation
  • Coaching and mentoring
  • Recruitment and hiring
  • Scheduling and calendar management
  • Appointment scheduling
  • Strategic planning
  • Motivational leadership
  • Staff training
  • Inventory management
  • Staff scheduling

Certification

CPR Certified

Licensed Vocational Nurse

Timeline

Nurse Manager-Back Office Lead

Pediatric Associates
09.1986 - Current

Clinic LVN

Robert Watson MD
09.1981 - 09.1986

Associate of Science - Nursing

Sacramento City College

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Sheryl Powell